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No reservation code with AI

Manitoba
posts: 20
reviews: 9
No reservation code with AI

Booked AI vacation through Sunquest. Received edocuments with booking number... But no reservation code for westjet to do early check-in... Therefore early check-in cant be done?

Thanks for your time

UK
posts: 46,871
reviews: 90
1. Re: No reservation code with AI

Is it too obvious to call the travel company and ask for the reference number?

Manitoba
posts: 20
reviews: 9
2. Re: No reservation code with AI

Hopefully... Because clearly the airline can't help

UK
posts: 46,871
reviews: 90
3. Re: No reservation code with AI

Whoever you booked your holiday through (Sunquest?) are the company that knows the res code. Or should know it.

Its not clear to me if you are complaining that Westjet didnt help when you phoned them up, but if so, there is a security issue there. They need to know its the right person. So the PNR code acts like a sort of "password" so they know its who it should be.

What by the way do you mean by "early check in"? Is that more than a day before? Or selecting your seats weeks ahead?

Phone the company you paid your money to (Sunquest? , to get the booking code (often called the PNR or "locator") for the Westjet flight. You should in any case always get this ahead of time so you can check on the airlines website that all is well. Otherwise first time you know of a problem is at the airport, when its often too late to fix it.

Edited: 8:46 am, March 11, 2013
Manitoba
posts: 20
reviews: 9
4. Re: No reservation code with AI

No... not a prob with Westjet what so ever... I do need to get ahold of Sunquest for that code. Thank so much for your input :)

Manitoba
posts: 20
reviews: 9
5. Re: No reservation code with AI

Okie Doke... it appears we don't get the PNR number until 3 days prior to departure ... learn something new everyday.....

UK
posts: 46,871
reviews: 90
6. Re: No reservation code with AI

Thats not especilaly good. It means the flight isn't actually confirmed with your name on that plane until then, probably Sunquest are holding a block of places but they dont give the final names until 3 days to go. Put a note in your diary and the second you get it, go to the westjet site to check all is well. Check times, names, spellings. far better to discover it when at home in front of a computer than at the airport with the checkin person saying "well I dont see any record of your name here...."

Have a nice vacation, its snowing here :-(

7. Re: No reservation code with AI

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