Just flown Virgin Atlantic (Premium) to LA and then on to Hawaii (Hawaiian Airlines) all booked with Virgin. 1st - premium is not what it used to be - 12 hour flight with little food, no snacks to help yourself to, gone is the bag with pen, note pad and basic toiletries. For the price of the ticket this is cost cutting going to far! You can't get lounge access using points but the VIP service with car, lounge and swift check in is about £250 per person. Watch out when transferring to other flights as we had to pay for bags and priority seats and boarding an extra $120 each way. Virgin could of at least told us in advance. Shame on them makes BA look better value and offer better service even if the Virgin seats are a bit better.