Sorry but since there is no area for a travel agency review I must post here.
Crap utter crap, seriously only use these guys to get a cheaper flight but do all the leg work yourself. Do not rely on them for anything else. I dealt with the manager..yes the manager, who was meant to complete a simple followup providimg quotes for hotel and tour its been 4 days, 3 of which I spent waiting for the email, now 3 emails later as she has forgot to attach the document - yep, pretty complicated stuff checking that the correct documents are attached to the email you are about to send, not once not twice but three times! Useless I wont even bother using them to price beat anymore. Flight centre get you s*** together and start employing not people dragged off the street who have spent a "summer in europe" but who is experienced in administration and customer service