If you still believe they are the best airline in the world, let me tell you a real life story:
My daughter took a flight on Emirate last September, KUL-LHR-JFK.
The flight was delayed for 4 hours at KUL, she was only given a RM10 voucher for McDonald's (USD3), they promised her they will make sure they connect her on time in Dubai, as there was a layover of 5 hours in Dubai.
When she reached Dubai, she was one hour before they her connecting flight to New York, they rushed her to the boarding gate. But the attendant at the gate refused her from boarding the plane, claiming that they can't board her as her luggage was not on board yet, she was angry, confused and depressed. She called me from Dubai and ask me to get in touch with the Emirate officers at KUL who promised her the prompt connection, but the answer I got from the receptionist at Emirate KL office ( or rather, a call center based in India, as the KLIA Emirate was not reachable) was "we are sorry, but we cannot do anything"
She had no choice but to go on the next flight which was more than 4 hours delayed. By the time she reached JFK, it was past midnight and she had missed her connecting transport to Baltimore,MD. There was no transport around, she had to call her friend, whose father had to come from New Jersey to get her to Maryland.
So much for the best airline in the world. I wonder how Emirate got the award.
She told me she would not fly Emirate again, neither will I , and I am asking people here not to fly with Emirate again!