My friends and I recently booked multiple flights with Spirit airlines via Expedia for our trip around America and the Caribbean. We thought that the airline would be similar with other well-known airlines within the USA and around the world. Upon arriving at the check-in counter we were hit with numerous hidden fees that were not adequately disclosed at the time of the booking. Firstly we were informed that a carry-on bag was not permitted on the flight unless we paid an additional $50 dollars each. Secondly, we had to pay $45 per checked bag (that had significantly lower weight restrictions than any other airline we have flown with around the world- 40 pounds or 18 kgs instead of the normal weight is 50 pounds (23 kg). Thirdly, we were required to pay an additional $25 per bag that weighed 18-23 kg. These additional hidden costs totaling $120!
The plane itself was old and dilapidated. The seats and seat pockets were falling to bits, rubbish was located in the seat pockets and the plane was not prepared for new passengers, giving an appearance that it was not well maintained. Furthermore, there was no legroom, all passengers were squished in like a can of sardines; and the airhostesses were rude and unapproachable. In fact, a passenger from another flight was permitted to board our flight! Each of our flights was also delayed by an hour.
We think that Spirit is an inadequate airline and is below airline standards around the world and should not be operating. We will never fly with them again. We are extremely disappointed with their service.