I was in France and had to return to California earlier than expected. They charged me a "change fee" of US$275. Then when the clerk finally got me the ticket she and the other clerk told me to run like mad to catch the flight. I did as they said.
When I got on the plane it took me to London and then on to San Francisco. Well, that was where the new changed itinerary ended, but my original itinerary final destination was another leg. So I ended up having to purchase another ticket to get home that night.
Does anyone know what their policy is? I've contacted them numerous times via their website, which is the only way to get anyone. The phone number for customer care has only a recording. I feel ripped off and boondoggled.
Any suggestions on how to get reimbursed for the last leg of my trip? The only people from British Airways who respond are Indians and have very bad english skills. It's obvious they don't understand the issue because of the wording of their response.