Hello--I hope someone who is familiar with award travel can help me with this question.
Last year, when I had platinum status with United, I booked two international first class award tickets (round-trip) for travel later this year. Due to extended illness last year, I didn't travel a lot, so I did not make status for this year.
I regularly check my itineraries to ensure everything is still accurate. Tonight I discovered there was a schedule change that results in my 2nd domestic connection flight departing 90 minutes before my first domestic connection arrives. Obviously that won't work.
The issue is, when I search for available award seats for a new flight, I don't see anything besides economy. This isn't surprising given my low status; higher status definitely sees better availability--I understand that. But I specifically booked the flights I did so that we could have first class for the entire trip.
So my question is, are my first class seats gone for the last part of my trip due to this schedule change? Or does United have to book us on new flights that are equivalent to the flights we originally booked?
There is no issue with fees here--the schedule change notice specifically says if the change results in a misconnect, then the segment can be rebooked at no charge. But I'm not concerned about the fee. I want the first class seats we booked.
I do plan to call United but I wanted to hopefully understand first what my options are, from people who are experienced with this, so I know the right questions to ask when I call.
Edited to say--the reason why I'm so worried about calling them and asking the right questions is because if something happens to the reservation, I know that I will -never- get the international first class seats back because my low status won't even let me see that they even exist when I search for award travel. I hope this makes sense.
Thank you all in advance for your advice.Edited: 7:58 pm, February 13, 2013