I was travelling from Jeddah to Toronto. We had more than 9 hours of stay at Dubai airport. While reserving the tickets/seats, the airlines staff promised every time to provide the hotel stay, but when we reached there midnight, I approached the counter of airlines and they told me that there is no record of hotel reservation in our name. It was horrible to stay the night with 3 small kids on the chairs of airport. So ultimately I purchased the hotel stay on my own. Can I sue the airline for such mismanagement and embarrassment caused to us? If yes then how much can I claim, only the room charges or something more?