Late last week I had to book a trip to India, flying out this coming Friday (Feb 1). But then I realized that I hadn't received my 2013 MileagePlus card, which I'd need to get into the lounges, especially for the Lufthansa leg at Bangalore and Frankfurt (the 3.45am departure).
So, Sunday evening I call the MileagePlus desk to inquire. They said they had sent it out in December (it didn't arrive) but they'd order a new one for me. So there's me hoping it'll arrive in the mail by Thursday.
This evening (Monday) I arrive home to see a UPS packet under my doormat. From United, a MP card, two luggage tags, the invaluable drinks chits and a "personalized" letter apologizing for the inconvenience.
All in 24 hours - 5pm Sunday to 5pm Monday. Beat that for service!