My experience with Virgin Australia was horrible. I flew with them from New Zealand to Sydney. The airline cancelled my original flight then booked me on another flight making me miss my connection to Bali. I didn't allow that to bother me, but it got worse. Once at the airport they notified me the would not issue my boarding pass because I did not have a visa for Australia. I never needed a visa originally because I wasn't suppose to be staying in Australia! I guess the attendant I had spoke with the day before forgot to mention this, even after I triple checked with him, 'is there any other detail I need to know?'
'No mam, your flight is booked'
After complaining at buying a visa last minute....something that it technically not suppose to be allowed. The lady at the desk recommend I keep all my paperwork until I get to Sydney. Once in Sydney airport find Virgin Australia's office and put in an official complaint. We went to Sydney. Spent 45 min getting the run around to find out the office isn't at the airport. Their office is in another part of Australia far away from the international airport. The Virgin Australia desk offered us a business card with a mailing address and website. I am currently backpacking for seven months so mailing something once I got to Bali seemed pointless. Then the website had a complaint section. I spent 20 mon writing my complaint with as much detail as possible. Click send..,then receive a message stating my complaint is too long it will not send. My complaint was only one solid page on word. I don't think that's too long if you would like the situation to be understood.
Basically Virgin Australia is horrible. Even the flight was long and dull with no in flight entertainment. And stewardess that gave you grumpy looks when you asked for water instead of buying something off their over priced carts. I will NEVER fly with Virgin Australia again!!!!