I booked a Scoot flight Sydney-Singapore for late Feb and then an onward journey on Tiger airways. I booked them separately from their individual websites. I was not aware that Scoot sells interlined tickets for Tiger. The scheduled time difference between the arrival of Scoot and the onward Tiger flight is 2hrs 5 mins. Both are in the same terminal and hence it SHOULD not be much of a problem I thought. In addition, I was assured by the Scoot-thru option being flashed on their website which assures that they will arrange the transfer etc with tiger for the fee of SGD16 and will also arrange free tkt in case of missing the connecting flight due to their delay.
While doing the booking on scoot site, I did not get the scoot thru option. In any case the website was down for prolonged period yesterday for maintenance and when the "book now" button on the scoot thru page did not respond I presumed it to be a technical glitch and thought I can sort this out later over phone. The site also says that you can buy the scoot-thru option while checking in at sydney with the same privileges.
To be on the safe side, I tried calling their customer support in Sydney this morning with no luck. The call goes into a recorded message with options and while selecting the option for "English", the call gets disconnected. After few hrs of effort I finally called singapore customer support and I was lucky. After a wait of 6-7 mins, I got somebody on the line.
After my prolonged discussion (supposedly in english) I am still not sure whether I have understood her correctly and hence looking for help on this forum. Apparently, the assurance of free tkt in case of missing flights from scoots delay applies only when the interlined tickets have been purchased from Scoot and not directly from Tiger. Is this correct? Can anybody advise? Has anybody bought this option and experienced it?
I am more worried now as I see on changi airport flight statistics website that Scoot's timely performance record is very poor. If they dont reach on time, neither can I clear immigration, collect baggage and check in to tiger desk again, nor can I report at the transfer desk 90 mins before the tiger departure, which is requirement of scoot-thru.
Eagerly looking for advise.