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Flight Delay Compensation

Bolton, United...
Level Contributor
753 posts
68 reviews
Flight Delay Compensation

I've already filed a claim through a website called Delayed Flights regarding a flight with Ryanair from Palma last August that was delay 31/2 hours. It's taking forever as they allow the airline six weeks to reply (which they haven't) and then there are god knows how many other stages to go through. At this rate it could be years before I see a penny!!!! I initially started a claim bye myself but thought it would be quicker through a claims firm.

Liverpool, UK
Level Contributor
14,902 posts
24 reviews
1. Re: Flight Delay Compensation

I dont see a need to use a claims firm who are probably working on a no win, no fee basis but will take a % of any compensation that you might receive.

Salisbury, United...
Level Contributor
4,792 posts
106 reviews
2. Re: Flight Delay Compensation

Agree with you Tom, why use these companies. They just pray upon people by implying that you will have a better result by using them. Just the same as PPI claim companies. It's so easy to do it yourself. Well, good luck OP and its a lesson for others thinking of using these companies.

UK, Mauritius
Destination Expert
for Mauritius, Belle Mare, Pointe Aux Piments, Pereybere
Level Contributor
28,617 posts
66 reviews
3. Re: Flight Delay Compensation

I was delayed 5 hours MAN-DXB and consequently missed my connection to Mauritius in December.

EK put me on a later flight and I was 8 hrs late to my destination.

I was advised to claim compensation under the new EU regulations but after complaining to EK we came to an amicable agreement.

Bolton, United...
Level Contributor
753 posts
68 reviews
4. Re: Flight Delay Compensation

Thanks guys. The firm I am using just charges an up front fee of around £20 and don't take a cut of what I get back. As I said before I did contact Ryanair myself at first but they didn't want to know. The law has changed since then on flight delays so I'm pretty sure I should get 400 euro back eventually.

Level Contributor
2,065 posts
264 reviews
5. Re: Flight Delay Compensation

"so I'm pretty sure I should get 400 euro back eventually"

Is this perhaps what the claim company told you?

If the delay was due to weather e.g. fog you won't get a penny, and there are other reasons for delay which mean you wouldn't get anything.

Bolton, United...
Level Contributor
753 posts
68 reviews
6. Re: Flight Delay Compensation

Well I'm absolotuely certain because I've got a letter from the CAA in Spain stating excatly that. Ryanair initially wouldn't pay out because the plane had technical problems. before the EU court ruling at the end of last year the airlines could class technical problems as 'circumstances outside of their control'. The law has now changed regarding these delays when it's over 3 hours. Basically the airlines have lost their get-out clause or excuse to not pay anything. They obviously drag their feet, so I'm wondering whether to hang in there or just cut to the chase and take them to small claims court?

Fredericia, Denmark
Destination Expert
for Bentota, Beruwala, Sri Lanka
Level Contributor
37,532 posts
7 reviews
7. Re: Flight Delay Compensation

EU 261 has not been changed, but the interpretation has. A technical problem can still be deemed outside the airline's control. That depends on the problem.

Llandudno North...
Level Contributor
2,584 posts
18 reviews
8. Re: Flight Delay Compensation

You won't get €400 for such a short flight it will be €250


Level Contributor
49,574 posts
93 reviews
9. Re: Flight Delay Compensation

They obviously drag their feet, so I'm wondering whether to hang in there or just cut to the chase and take them to small claims court?


You've got 2 years to make the claim, so I'd say wait a while before throwing your £20 away, does it matter if you get the money back in a few extra weeks?

London, United...
Level Contributor
22,949 posts
28 reviews
10. Re: Flight Delay Compensation

A technical problem can be deemed as outwith the airlines control ( by the airline obviously).

We recently saw an airline declare force majeure re a delayed flight due to a technical issue and needed a new part. They stated as they had carried out all reasonable maintenance in a timely and efficient manner, they could not have reasonably foreseen and prevented the technical issue that suddenly arose and as such they could not be held accountable and refused all payments by subsequently declaring force majeure to absolve themselves of all financial obligations.

Not pretty, but there it is. Some airlines are paying, some of the time, but it would appear most are not paying, most of the time, and seldom do they advise passengers of their rights. so don't assume simply because its a technical issue the airline will pay, we are a long, long way from that sort of transparency and honesty.

As one would assume all commercial airlines carry out all maintenance in a timely and efficient manner, one would have to assume they could all play the force majeure card every time a tech issue arises and claim they could not have reasonably foreseen it, and then subsequently absolve themselves of all obligation to pay any form of compensation.