I booked flights for my son, his wife and 2 month old daughter to fly from Aberdeen - Paris, Paris - Atlanta, Atlanta - Little Rock with Air France then Delta for last leg. All of the ESTA forms were filled in and apporved.
At the last minute in Paris - after security, at the gate, they were not allowed on plane because Air France said that the baby's ESTA was not approved. They did not have a printed copy of the ESTA, but had all the numbers. (The ESTA website says no printed copy needed)
They had to collect luggage, get back to Air France desk. Needless to say they missed flight. They were told no compensation and that they would have to purchase all new tickets, after re-applying for ESTA. They finally were given new tickets for today but had to pay 216 Euros each for this. Then they had to get a hotel for the night. The baby has run out of formula and had to find a suitable French substitute.
They returned to airport this morning and were told by Air France that their new tickets had been cancelled. Eventually it was resolved and they have just boarded plane to Atlanta. They were issued with boarding passes through to Little ROck for my son and his wife, however the Air France team refused to issue boarding pass for the baby for the final leg of the journey. If this is not resolved by the time they land in Atlanta, they will have to rent a car to get to Little Rock.
My son is in the Air Force and although had allowed extra time for travel, it has made a huge dent in both his money and his time as he must report at a specific time.
I do not know what to do next. Can we make a claim against Air France? I have copies of all the ESTA forms proving they were in order.
Has anyone else come up against this?