It is not clear from your post, OP, where they "lied". Is it possible you have received no payment because the correct forms were not completed, or you have not complied with their terms? Are you asking to be reimbursed for a lot of money?

I agree, travel insurance is not very expensive and usually well worth the money. Most policies would have easily taken care of this for you. Consider purchasing for your next trip out-of-the country.

Also, always take a carryon with a change of clothing and necessary toiletries. Just good practice when traveling.

Interesting, as they're currently running cinema ads in the UK boasting that they have been voted Europe's favourite airline by Skytrax

I would put a review of your experience on the airlinequality website

www.airlinequality.com

They are ok but crappy? They made no announcement yet still somehow managed to lie about the delay?

So are they ok or crappy?

<<NO authority to give permission for replacement clothes/cosmetics. 6 months later, they are still screwing me around and not paying for the delayed baggage items>>

Travel insurance?

They are ok.

Crappy airline.

=======

Nice one.

..and it is the English ££££. The $$$$ is American.

Hi,

Several issues in here as I see it..

".. a flight from JFK to IST then beyond was delayed 2.5 hours. No announcement was made, one had to figure it out."

==> Here I think there's a legitimate issue.. Even if the gate staff doesn't know the *reason* for the delay (statuses are often show in the computers after someone at their operating center inputs it) then I still think they should make an announcement that it's going to be delayed-- even if no reason code is shown..

"At the destination airport, the baggage staff had NO authority to give permission for replacement clothes/cosmetics."

==> This isn't all that uncommon in that: 1) in some stations the carriers baggage staff are not direct carrier employees, and 2) for internal accounting control purposes you'd want to tend to limit the number of people who were empower/authorized to approve passenger-reimbursable expenditures.

Where I do think there might be room for process improvement is to be able to give the passenger a contact number or email address where the necessary authorizations *can* be obtained for these types of events.

"... 6 months later, they are still screwing me around and not paying for the delayed baggage items."

==> To me, *so long as* your claim is within whatever is the governing language/contract or convention for your travel *and* it also meets all the filing deadlines, documentation requirements then it should be paid.

Travel Safe,

I did notice that too, MrMarcoos. Of course, Canada, New Zealand, and Australia also use dollars (as well as many other countries, I was surprised to see when I googled).

Interestingly (well, to me, anyway), the UK also used to use dollars, in a sense (according to wikipedia). Here is the quote:

"Usage in Great Britain

There are many quotes in the plays of William Shakespeare referring to dollars as money. Coins known as "Thistle dollars" were in use in Scotland during the 16th and 17th century,[16] and use of the English word, and perhaps even the use of the coin, may have begun at the University of St Andrews.[citation needed] This might be supported by a reference to the sum of "ten thousand dollars" in Macbeth (Act I, Scene II) (an anachronism because the real Macbeth, upon whom the play was based, lived in the 11th century).

In 1804, a British five-shilling piece, or crown, was sometimes called "dollar". It was an overstruck Spanish 8 real coin (the famous 'piece of eight'), the original of which was known as a Spanish dollar. Large numbers of these 8-real coins were captured during the Napoleonic Wars, hence their re-use by the Bank of England. They remained in use until 1811.[17] During World War II, when the U.S. dollar was (approximately) valued at 5 shillings, the half crown (2s 6d) became nicknamed a "half dollar" by US personnel in the UK."

Here's the link:

http://en.wikipedia.org/wiki/Dollar

I'm uncertain from the OP what Turkish Airlines lied about.