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do NOT book flight directly on kayak.com

San Diego...
posts: 1
do NOT book flight directly on kayak.com

Do *not* book your flight directly on Kayak.com. Their site is misleading and says that your flight will be managed by Travelocity, however in booking it on Kayak and not directly on Travelocity.com, you are not afforded any of the benefits of a Travelocity customer (namely, you cannot benefit from price or service guarantees).

Go to the travel agency site and book directly. DO NOT BOOK ON KAYAK.COM!

(Also their customer service has yet to reply to my complaint.)

Edited: 1:26 am, December 25, 2012
112 replies to this topic
Poulton Le Fylde...
Destination Expert
for Khao Lak, Khao Sok National Park
posts: 29,239
reviews: 79
1. Re: do NOT book flight directly on kayak.com

I didn't think Kayak was a booking site, just a search engine that directed you to the airline if you wanted to book!

Park City, Utah
Destination Expert
for Utah, Winter Sports
posts: 12,196
reviews: 241
2. Re: do NOT book flight directly on kayak.com

As noted, Kayak is not a booking site. It's a search tool to compare fares on other sites. In fact, it was started by several of those sites to do specifically that. You can't actually book on Kayak, only on the sites it turns up in search.

Berkeley, CA
posts: 475
reviews: 11
3. Re: do NOT book flight directly on kayak.com

This doesn't seem to be the case anymore. On some flights, Kayak has a booking button along with the other sources of tickets cited, which, if chosen, then says that you are booking the flight on their "partner" site, Travelocity. Hence the complaint by the op.

Fredericia, Denmark
Destination Expert
for Bentota, Beruwala, Sri Lanka
posts: 37,362
reviews: 7
4. Re: do NOT book flight directly on kayak.com

Did a couple of searches on kayak.com. ALL are pointing to a booking partner when I click 'Select'.

uk
posts: 1,877
reviews: 242
5. Re: do NOT book flight directly on kayak.com

I just don't get those who don't book direct with the airline.

Poulton Le Fylde...
Destination Expert
for Khao Lak, Khao Sok National Park
posts: 29,239
reviews: 79
6. Re: do NOT book flight directly on kayak.com

Advice on this forum upto now was to use Kayak because it directed you to the airlines. Since Google took it over that appears to be no longer the case.

Bradenton, Florida
Destination Expert
for Bradenton, Anna Maria Island
posts: 5,429
reviews: 29
7. Re: do NOT book flight directly on kayak.com

It really doesn't matter if it doesn't direct you. You can still compare on Kayak, then when you find the flight you want just go directly to the airline to book it. Why use a middle man for a flight?

Fredericia, Denmark
Destination Expert
for Bentota, Beruwala, Sri Lanka
posts: 37,362
reviews: 7
8. Re: do NOT book flight directly on kayak.com

Some flight itineraries can be complicated and involving several airlines, so a middle man (travel agent) is required.

Lemont, Illinois
posts: 50
reviews: 16
9. Re: do NOT book flight directly on kayak.com

I use kayak as search tool then go directly to vendors sites for car, airline, etc. Works best in this format for my past trips.

Dallas, Texas
Destination Expert
for Boston, Orlando, Walt Disney World
posts: 18,331
reviews: 72
10. Re: do NOT book flight directly on kayak.com

Only book with the airlines directly no third party booking here.

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