Firstly, we apologies for any inconvenience that this flight enquiry and booking has caused. We have spoken to the agent that took your call and we apologise if you did not get the booking confirmation within the 15-20 minutes stated. As the booking was late at night, we needed to get clearance from the airline. However the booking confirmation did come to you within the hour and a message was left by our agent (out of his working hours).
When the agent did get through to your husband it appears your husband did not wish to cancel at this point, but he did advise he was dealing with a family emergency. If he had done so, we would have cancelled the booking, but either way the card did not get charged. I believe you have had further correspondence from the agent regarding the booking and we have ensured the booking has been cancelled following your actions.
We are sorry to hear that you believe we were trying to deceive you with your holiday booking, this was not our intention and we have spoken to the agent who over-promised by 30 minutes on when you would receive the booking confirmation, which we take full responsibility and will ensure this does not happen in the future.
Please accept our sincere apologies and hope this situation has not deterred you from using our services in the future. For any further communication with our customer service team, please email email@example.com
Please note we are fully ATOL and ABTA bonded and provide a 3D secure online booking facility. Under the data protection act we do not on any account keep any bank or credit card details on file. We do send tens of thousands of satisfied customers all over the world every year, so we hope you keep an open mind when looking for your next flight or holiday.
The Globehunters Team