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Delay compensation

Gravesend, United...
posts: 12
reviews: 15
Delay compensation

Hello- we are currently delayed with Thomson from Goa to Gatwick the delay is 26 hours, we are able to stay in our hotel room but have not been offered meals or refreshments, me & my partner will now both lose a days wage & have hardly any money for the extra day... I cannot find anything online regarding our rights/compensation... Is any1 able to help please

28 replies to this topic
australia
posts: 2,551
reviews: 17
1. Re: Delay compensation

europa.eu/youreurope/…index_en.htm

Your rights on on this link

Fredericia, Denmark
Destination Expert
for Bentota, Beruwala, Sri Lanka
posts: 35,287
reviews: 7
2. Re: Delay compensation

What is the reason for the delay?

London, United...
posts: 6,214
reviews: 96
3. Re: Delay compensation

Gatwick web site it says TOM 053 from GOA due to arrive later today is cancelled

Latina, Italy
posts: 1,773
4. Re: Delay compensation

That's lousy. It's not snow, that's for sure! Haven't they told you anything directly? When they expect to get you away?

Latina, Italy
posts: 1,773
5. Re: Delay compensation

Have you seen this? "…europa.eu/transport/…03-air.html". It was given as a link on an interesting thread a day or two ago.

Hampshire England
posts: 3,536
reviews: 30
6. Re: Delay compensation

You need to write to TUI at their registered office to instigate the claim.

Nuneaton, United...
posts: 26
reviews: 23
7. Re: Delay compensation

We should have been on the out going flight something wrong with plane, thomsons put us in Sofitel food vouchers last night buffet breakfast and lunch today, should be leaving at 5 o'clock this evening.

Hampshire England
posts: 3,536
reviews: 30
8. Re: Delay compensation

Keep all the handouts of info, your boarding passes as well, you'll need every bit of documentary evidence you can get for the later claim for delay compensation.

"something wrong with the plane"

Try and get more detailed info. Use your phone (in flight mode) to record what the cabin crew say. Technical issues are not 'extraordinary circumstances' to let the airline off the hook regarding compensation.

Portland, Oregon
Destination Expert
for Air Travel
posts: 15,242
reviews: 5
9. Re: Delay compensation

riahig,

The most important thing you can do right now is ask questions and take notes, especially regarding what the Thomson reps say regarding your flight (and get their names if you can).

What has/do Thomson said has caused the flight to be cancelled for the day/delayed?

Is the aircraft on the ground at Goa? If so when did it arrive?

Based on your (albeit limited) information and that of barbexpat, it would appear that you have a valid claim for 600 Euros each for either flight cancellation or delay. BUT, the airline (who would rather not have to part with that money) may well do all it can to deny any claim and cite "extraordinary circumstances". That's where your notes will come in handy, as any airline representative who lets slip that the delay is caused by a mechanical problem will help your case. Mechanical problems usually don't count as an extraordinary circumstance.

Leyland, United...
Destination Expert
for Playa Blanca
posts: 19,217
reviews: 34
10. Re: Delay compensation

"Use your phone (in flight mode) to record what the cabin crew say. "

It's not illegal to record a conversation without asking permission, but if you intend to play it and back and use it for 'evidence' you have to inform them that you are recording it (unless things have changed).

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