Hi - have been trying since April to get some sort of compensation from Copa after they did a horrid job on my luggage. First they lost my bag (I went from sunny panama to wet and cold Ecuador with just the clothes I had on for the next 30 hrs or so), then returned badly damaged (pull handle broken in half, wheel damaged, fabric tears), then took it away for another 24hrs+ supposedly to replace it with equivalent but instead returned it with the handle now cut in half - apparently this was a repair. I filled out the compensation claim forms they supplied at each stage (and kept copies) but haven't heard or received anything. I've tried sending many emails (as home in Austraila now) but hardly got any replies and no action or funds. Can't find an address to send a letter to either... don't want to give up as it was an expensive experience... any ideas?