I don't know why flight trax rejected my review soooooo.. here it is:
On the way home from Cozumel, we had to make a medical diversion to Jacksonville FLA. Because we had to land quickly, we could not dump fuel and so we had to land heavy. Apparently, when you land heavy, the airplane must be checked before it can fly again. Unfortunately, there was no one available in JAX do do this (also it was Wednesday night before US Thanksgiving..) There was no quick way for Westjet to get us home, but they flew in another plane from Toronto with a new crew (because the other crew would be over their flight hours) and got us back to Toronto only 7 hrs late.
The captain persuaded US customs to make available a secure area off the aircraft so that we would not have to spend long hours on the tarmac. They also ordered pizza (plenty for all) and snacks and soda to keep us comfortable while we waited. The captain and crew kept us in the loop at all times so we knew exactly what was going on and when we could expect to get home. I really appreciated having that info.
All in all, I feel they handled a bad situation very well!
I heard some people complaining a bit that the sick elderly lady should never have been let on the aircraft, but I think that would be a really hard call to make to not allow a frail grandma on the plane to get back home to Canada. I hope she's okay and that she had insurance....