I know this forum is frequented by people from the travel and airline industry-
Tell me if I am off base on this complaint.
No problems till arriving JFK tpo check into a 1:30 a.m. flight on 15/10/12.
Upon check-in, in spite of my bags being checked to Bangkok and having been issued boarding passes all the way to Bangkok,
I was refused boarding due to the fact that I had no visa for Thailand.
After purchasing my tickets in June of 2012, I researched the requirements for United States citizens traveling to Thailand and, according to the Royal Thailand Consulates web site (N.Y.) it stated clearly that U.S. citizens where eligable for a "visa on arrival" which means no visa needed to be secured before travel.
Just to be sure I checked the web site of Cathay Pacific Airways and it clearly states : NO VISA REQUIRED for U.S. citizens.
In spite of this I was refused boarding by Cathay Pacific personel in JFK.
This meant that at 2 a.m. after the flight had left at 1:30 a.m. I had to find a hotel and go into Manhattan the following day to secure the visa at the Thai consulate- a process that took all day and incurred considerable costs.
At the Thai consulate, when I explained my case and showed the related documents to Thai consulate (passport and tickets) they asked why I was there and that I needed no visa to enter Thailand as a tourist!!!
I secured the visa only to appease the C.P. people.
Upon return to JFK with visa in hand I asked to talk to the station manager (a different person from the one that refused me boarding) and was told: quote "that was a bad call by the manager on watch last night!!!
Please you experts out there help me on this one.