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Delayed flight compensation

Sheffield, United...
posts: 27
reviews: 16
Delayed flight compensation

Overbooking of flight ZB685. This flight was due to depart from Sharm El Sheikh and travel to Manchester on 15/09/12 at 17:25.

However this flight was overbooked and we were denied access to the flight as Monarch did not send a large enough aircraft to accommodate the number of passengers and another aircraft had to be sent from Spain (flight number ZB8471) and did not depart until 23:10 on 15/09/12. Monarch were fully aware of the number of passengers waiting to check in.

According to EU Regulations 261/2004, Are we entitled to compensation of €600 per passenger ?

65 replies to this topic
Ebbw Vale, United...
Destination Expert
for Santa Eulalia del Rio, Ibiza
posts: 1,836
reviews: 102
1. Re: Delayed flight compensation

According to Which - Can I get redress for any flight? The anwser is - The Law only applies if you have a confirmed reservation and have checked-in in time for your flight, and depart from an EU airport, or depart from an non-EU airport, but on a "Community carrier" (an airline with its headquarters and main place of business within the EU)

So that seems to be a yes as long as Monarch are headquarted within the EU.


Edited: 2:22 pm, October 15, 2012
Sheffield, United...
posts: 27
reviews: 16
2. Re: Delayed flight compensation

Thanks Phil.

1. Had a confirmed reservation.

2.We checked in on time.

3. Monarch has it's HQ in England.

We wrote to Monarch and they informed us that using 2 aircraft on some routes was common.

Liverpool, UK
posts: 11,644
reviews: 23
3. Re: Delayed flight compensation

Whilst the EU Regs is relatively clear on compensation getting the money out of Monarch will be harder with them no doubt denying responsibility, adopting delaying tactics etc in the hope you'll go away quietly.

Sheffield, United...
posts: 27
reviews: 16
4. Re: Delayed flight compensation

ME, Go away quietly. ?????


Liverpool, UK
posts: 11,644
reviews: 23
5. Re: Delayed flight compensation


Best of luck - lets us know the outcome as EU Reg compensation questions frequently pop up on the forum.

Leeds, United...
Destination Expert
for Leeds, Bradford
posts: 9,374
reviews: 130
6. Re: Delayed flight compensation

There is a regular poster here; Travolomancity IIRC who is well versed on EU261/2004. I'm sure he will give you some good advice on this.

Good luck, & please do keep everyone here informed of how you get on with this.

Tamworth, United...
Destination Expert
for Staffordshire
posts: 8,890
reviews: 8
7. Re: Delayed flight compensation

Good luck. Be prepared for a war of words.

Edinburgh, United...
posts: 8,745
reviews: 17
8. Re: Delayed flight compensation

"We wrote to Monarch and they informed us that using 2 aircraft on some routes was common."

Whether that's true or not, it has absolutely nothing to do with fact that you are entitled to compensation. As TomC97 says, the part of the EU regulations pertaining to cases of denied boarding are very clear.

Sheffield, United...
posts: 27
reviews: 16
9. Re: Delayed flight compensation

Thanks for all your comments.

I will keep you informed of the outcome.

Seattle, Washington
posts: 8,918
reviews: 91
10. Re: Delayed flight compensation

OP - you may find this interesting, as Monach makes an admission they must comply with EU261/2004:


Edited: 4:24 pm, October 15, 2012
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