The website looked kosher, price for Qatar to Malaysia was cheaper than all others and even the online booking went well with email confirmation. However, the agent called back the next day to say that they cannot supply the booking and gave gave some excuse. He assured me that I can have a full refund if the alternatives he suggested do not suit me. I asked why the money was taken from my card when they haven't got the ticket to sell? The fellow replied that I'll have my refund in 72hrs. I emailed and asked for an immediate refund.