Has anybody had any experience with a Canadian aggregator called Farestore? I bought a round-trip a month ago, New Orleans to Paris, on United. The latter revamped my whole itinerary a few days ago, after deciding that they were going to stop direct Houston-to-Paris flights during the fall. United attached a note at the top of my new itinerary on my Reservation Page at their website, saying that my ticket had to be re-issued because of the changes, and that I needed to contact them. When I told them that I had purchased my ticket not directly through them, but through Farestore, they told me I had to contact Farestore and ask them to re-issue the ticket. Farestore, while they did email me a copy of my new itinerary, told me that they would not re-issue the ticket until four to six weeks prior to my flight date of November 15. When I asked them why, they essentially said that it could wait, since my departure was not until four months hence, and that in the meantime, they were trying to work through a backlog of flights that also need to be ticketed but that were departing earlier than mine. They also said that it was possible that United would change my itinerary again, and waiting to re-issue the ticket would save them some possible double labor.
Is all this reasonable? Am I being a worry-wart? I just can’t get it out of my head that I did pay in full for an e-ticket and did in fact have one until United changed my itinerary, but now I don’t have one, and can’t understand why Farestore won’t give me a new one immediately. After all, they had no problem issuing me a ticket on the day I purchased it a month ago.