This airline is extemely poor with customer relations. It is virtually impossible to contact an agent and when you do they are extremely unfriendly and unhelpful. We booked a flight and bought insurance. Then when we went to use the insurance it didn't cover cancellation except in the case of illness. Our cancellation was within a 24hr period of the booking. But that didn't matter. They were not willing to waive the fee. So we are stuck having to travel with them. Now I see they are cancelling flights frequently and not refunding their passengers. This is very worrying since we a tight schedule for our holiday. I am stuck with this precarious booking now which has the potential of ruining our trip. Wish I had never booked with them. Never will again.