I am so angry at Canadian Affair and their customer service, just wondering if anyone else has had a similar experience?
We booked direct flights to Halifax in June a few weeks ago. Last week we were informed the flights was cancelled. Inconvenient, but within their right in their T&C. I called to ask about our options and was told either fly 3 days later or fly via Toronto. I asked if a refund was possible and was very clearly told no as they were offering the option to get to Halifax on the same day via Toronto. So I took that option. The next day I look at their T&C again and find out we should have been offered a refund, and what's more the connecting flight is an internal flight with a different company and we are now completely liable if something goes wrong, i.e. if there is another scheduled change, by either airline, and we miss a connection, or if there are delays. None of this was explained to us (I even asked the agent "can i find all these flight times on your website as I don't have a pen" and she said yes, which was untrue, you can only look up LGW to Toronto flight times).
Looking online, another scheduled change is very likely (Air Transat even confirmed to me that it is highly possible that flight times could change) - and this means we have to pay for any extra costs to change the internal flights. Same if we miss the connection during the journey. This makes me so angry because this was not explained to us - the impression they gave me was that we were booking a flight to Halifax where we could check in all the way to Haliax, not 2 separate flights, which I never would have done independently, knowing the risks. When we booked our original flight and paid money to Canadian Afffair, it was to Halifax. Now we have essentially only booked the flights to Toronto with them.
I called customer services again to query this and of course they are not taking any responsibility. What's more, the customer services agent I originally spoke to is now claiming she did offer me a refund. It's unbelivable she can point blank lie! (Conveniently they do not record their calls).
Has anyone else experienced anything like this? And has anyone else had their flights from LGW to Toronto changed a few months? I dread having to fork out extra money for this trip.