Hello. Not sure what 'one ticket' means in this case or how I would find that out. I know what it means in principle, but it's hard to be certain in this case as each time I call their customer services I get a slightly different slant on the issue. They don't issue any documents until 4 weeks before, but I do know we ned to check in twice, once for Air Transat and once for Westjet. So it's probably two separate tickets.

I'd love to know how likely it is that flight times from LGW to Toronto will change. Searching on the Internet, it seems likely!

Talk to Westjet as well and see what they say. I've always had great experiences with them, although I've always booked flights directly with them. I've never booked with Canadian Affair and have therefore not had the experiences you've unfortunately encountered.

ktown

Just got back from Canada. I did not get my pre booked seats, I booked a set of tw and got shoved in to a set of three. When asking for a refund for the extra I paid I was told the seats were comparable and they would not refund me my money.

I have been using these people for some years and they were good when they used Air Transat, Thos. cook and I think, Monarch. Now they are owned by, or own Air transat and all flights are with one airline they are nowhere near as good as they used to be. They are still cheap but their latest planes seem to be cramming in more and more passengers. They also sell blankets, pillows, headphones and most of the drinks that you get offered when other airlines offer this for free. They do tell you that you can keep the stuff but that is just more clutt.

I would be prepared next time to pay a fair bit more for a better carrier, if I did fly Can. Aff. again I would certainley not pre-book any seating. I would also be prepared to be treated like rubbish.

I should say that the check in staff and flight crew were perfectly acceptable. The company policies seem to be the problem.

I should say that the check in staff and flight crew were perfectly acceptable. The company policies seem to be the problem.

_________________

Would those be the same company policies that are clearly set out in the T&Cs that you agree to at the time of booking?

Yes, member of my family had a poor experience with them some years ago.

The key factor to me was was the policy they were enforcing, in direct contravention of EU rules, which to cut a long story short meant a relative of mine came very close to being bumped off the flight. Its one thing when a member of staff screws something up for whatever reason, but when the company actually institutes a rule that is against EU law, tahst another thing entirely.

As it happens, a last minute illness to one passenger meant the flight was not missed, however another couple who were subjected to the same policy did miss it.

I'd never use them again. Fool me once, etc.

Purely for balance - a couple of very positive experiences with them here.

I have flown once with Canadian Affair (on Thomas Cook) and various family members have too over the years. Apart from the unbelievably uncomfortable legroom and narrow seats - there were no problems.

In fact a flight back from MAN -> YYC a few years ago had the best afternoon tea/pre-arrival meal I have ever had on a plane. Simply yummy.

Just travelled gla to yyz return flights overall very good,one issue on outbound caused by passenger fainting after drinking on empty stomach which threw things out. Only other issue is to keep eye on aircraft used..

Will use them again though

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