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Budgetair...any good? New to online booking!

London
posts: 206
Budgetair...any good? New to online booking!

I am trying to book a flight from London to Sydney Australia and have only ever used a travel agent. However, I have searched by this forums recommendation, on Kayak, to source best price and times etc.

The best one quoting the flight price is Budgetair.

I am new to booking independently or indeed online - are there ones to avoid? Is Budgetair a reputable company to deal with.

Please help...I am a late developer with the whole online booking way of life! Sad but true. All tips and pointers will be really REALLY appreciated.

Much thanks

31 replies to this topic
Edinburgh, United...
posts: 6,735
reviews: 15
1. Re: Budgetair...any good? New to online booking!

Book directly from the airline. Sound advice in general and particularly if you're not used to booking flights.

Houston, Texas
Destination Expert
for Air Travel, Business Travel
posts: 6,864
reviews: 77
2. Re: Budgetair...any good? New to online booking!

The airlines are the most reputable to deal with and you usually don't save much at all by going to a 3rd party. The airlines don't provide them with much of a discount. If you read the fine print on the 3rd party sites you will see that they don't have to have any capability of providing you tickets at the prices quoted.

3rd parties have to compete for tickets from the airlines. They don't maintain a stock of seats themselves. You request the seat and they go and get it for you... but you are not guaranteed the price that they initially quoted. They base that price on what they could have gotten if the inventory was available.

Some of them also add on service charges and have significant change and cancelation fees.

If something goes right and you do get an ultra deep-discounted ticket from a 3rd party, and a flight is late or weather happens, expect to be the last priority the airline has to re-seat on an available flight.

One of the other things we've seen happen is that some 3rd parties cobble together tickets from non-associated airlines. Say you want to fly A to C, but you are connecting in B. Sometimes a 3rd party will sell you a ticket that includes a ticket for A-B return and another for B to C return. If the A to B flight is late and you miss the B to C flight. Congratulations. You are stuck in B unless you buy a new ticket, at last minute prices.

We usually recommend to use Kayak or skyscanner to identify the airlines that fly the routes and then go directly to them to get the ticket. CHasing a little bit of savings can cost you a lot in the end.

Edited: 10:09 am, February 02, 2012
Madrid
posts: 2,501
reviews: 6
3. Re: Budgetair...any good? New to online booking!

Number 3 for book directly.If you get any issues with ash clouds strikes or other matters that delay flights you will find it much easier dealing directly with the airline,rather than a third party.If you book through a travel agent,all changes must go through that travel agent.

UK
posts: 37,668
reviews: 77
4. Re: Budgetair...any good? New to online booking!

However, I have searched by this forums recommendation, on Kayak, to source best price and times etc.

==========================

My strong recollection Queenie, is that if you didnt want to book with the airline, you were advised to contact a specialist longhaul operator such as TravelBag. You can use places like Kayak to get an idea of the potential best possible prices, but some of those turn out to be with very dodgy agencies.

Any monkey with £10 can open up a website and start accepting bookings. Please do NOT just go on lowest price, indeed if thats your sole criteria, you are likely heading for problems.

And such low prices may be illusory anyway, yesterday I priced up one that at the start was about £35 cheaper, but after you'd got to the end of the booking process was actually more expensive than the airline direct !

London
posts: 206
5. Re: Budgetair...any good? New to online booking!

Thank you so much for your VERY sound advice. You have all highlighted some great points. I will use the prices as reference and go directly to the airline.

Thanks again.

6. Re: Budgetair...any good? New to online booking!

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Gent...
posts: 1
reviews: 2
7. Re: Budgetair...any good? New to online booking!

We used BudgetAir in april 2012 to book an afternoon- flight with Turkish airlines (€190). A month later,Turkish airlines cancelles the flight.

BudgedAir only suggested 2 alternatives (morningflights -on time of booking mutch cheaper, but we don't get money back).

Turkish A. still had flights at noon, but at that moment, BA tells us we have to choose 1 of the 2 alternatives, so we agree with a morningflight.

I call TA, they tell me that BA should give us al the alternatives.

A few days later, BA tell's us we can "rebook" the flight, charging dubble the price that TA told me for rebooking! I receive no more reaction on @,..

for us NO MORE BUDGETAIR!

Houston, Texas
Destination Expert
for Air Travel, Business Travel
posts: 6,864
reviews: 77
8. Re: Budgetair...any good? New to online booking!

Katrien, Welcome to the forum. While we appreciate your opinion, please don't dig up old posts and tack a comment onto them. You do yourself a disservice as your comment is hidden away at the end of an obsolete thread.

posts: 2
9. Re: Budgetair...any good? New to online booking!

I tried to book two flights for two people with budget air on 1st september, their website crashed four times and then when it finally went through the site crashed again, as well as not recieving any confirmation email. I then left it to the next day incase the flights went through again and got a call from their office informing me that the second flight had gone up in price, after already having enough of the company I decided it would be best to get a refund rather than pay the extra. I was promised it would be in my bank by the Tuesday (4th of September). Basically I have rang them up five times since that date and sent two emails, every time I ring up I am fobbed off and they promise to call me back because the system is down or they have to check with their bank in Holland, not once has anyone phone me back. They don't even bother replying to their email. It is now 10 days after I booked with them I am £1113,00 out of pocket unable to book my other flight and still trying to get a refund. Do not use this company they lie and steal at will.

southern england
posts: 208
reviews: 21
10. Re: Budgetair...any good? New to online booking!

just a question to last poster, when did you find out about trip advisor, was it before you lost all that money or after, just interested to know why so many people's 1st post is of a similar type of experience, when there is so much advice on here telling you not to use these websites to duy tickets.

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