[I apologize for the long post, but this is on a serious note]
Hi, I'm thinking of booking a flight for two people from Lisbon to London. I've searched around nearly every booking site, and the price for a round trip is cheaper by far if booked through eDreams. (http://www.edreams.com)
To get an idea, the flights I want to book are €78 per person per flight if bought directly from britishairways.com. That amounts to €306. If I try to buy it on eDreams, I'll find that:
1. Prices differ based on the language of the site you're using (I'm not talking about exchange rates: the prices on the Portuguese, French, Spanish and international versions are all in euros but they are all different). I found that the French site offered the best prices in this case.
2. For some reason (and this is what I find most fishy), eDreams has a discount in flight prices. Why would they be able to sell fights at a lower price than the actually flight company? The weirdest thing is that this discount is offered at a fixed rate for each person per booking. What this means is that if I book the two flights separately instead of booking the whole round trip in one go, I get double the discount (which apparently is €12 per person per booking). In other words, I save €24 just because I booked two flights separately.
So instead of paying the €306 on britishairways.com or even the €266 by booking a round trip on edreams.fr, I pay €105.44+€136.62=€242.06. Here's an image to show you what I mean: http://i.imgur.com/9OsF4.png
Needless to say, I'm all for saving over €60 (20%) on my flight. The problem is that this sort of borders that 'too good to be true' line. A Google search for [edreams scam] returns a lot of unsatisfied customers, mainly complaining about poor customer service. On the other hand, searching for [expedia scam] gives over a million results, which obviously doesn't mean that Expedia isn't legitimate.
Even if we compare the number of results for [edreams scam]÷[edreams] with [expedia scam]÷[expedia], we get about 169000/129000000≈0.13% of results for edreams and 1030000/171000000≈0.60% of results claiming that Expedia is a scam. Based on that alone, I would say that Expedia is 5 times more likely to be a scam than eDreams, even though Expedia is definitely trustworthy and neither of the numbers seem to indicate that either is actually a scam.
Of course, there are a lot more people complaining about having been cheated on eDreams than there are praising it, but that really has a lot to do with people being much more vocal about complaints than praise.
Should I try to save €60 and book with them anyway, or I should play it safe and book on britishairways.com and pay the extra? Has anyone here actually had a satisfactory experience on eDreams? Thanks