Air Travel Forum: Air Asia Spoilage Fee

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Roxy089

Bendigo, Victoria...

posts: 15

Air Asia Spoilage Fee

Jul 28, 2011, 9:45 PM

Hi All,

My holiday is only 9 days away and we are flying with Air Asia. A few nights ago we added our baggage, meals and in flight entertainment. We booked a in flight entertainment unit each (2) for Melbourne-KL but the KL-Melbourne one did not book. I today went and added just one unit (guessing ill be sleeping on the way home) but now our itinerary it only showing as 1 x unit and 1 x spoilage fee of $22.00 (cost of the 2 units).

Can someone please explain what this means and will we get 2 units on the way there and 1 unit on the way home or not?

Thank you!!!

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17 replies to this topic

« 1 2 »

TA_Louise

Denver, Colorado

posts: 581

TripAdvisor Staff

1. Re: Air Asia Spoilage Fee

Jul 29, 2011, 9:17 AM

Hi Roxy089,

I wanted to let you know that we have moved this topic here to the Air Travel forum where it will likely be more visible to those who have had a similar experience with this airline.

Thanks for participating and good luck with your trip!

Happy travels!

TA_Louise

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kyshel

kentucky

posts: 3,096

reviews: 27

2. Re: Air Asia Spoilage Fee

Jul 29, 2011, 10:21 AM

what is a spoilage fee, please? (I'm related to airline industry and I';ve never heard that term)

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dewhit6959

Atlanta, Georgia

posts: 1,975

reviews: 33

3. Re: Air Asia Spoilage Fee

Jul 29, 2011, 10:42 AM

I do not have details of the "spoilage" fee, but I am absolutely positive it was paid in full for the two evil brats in front of me coming out to Denver. I and others would have paid good hard cash to have had those two locked in the toilet for the entire flight. They wouldn't have been any worse locked up than what they were loose in the cabin. One tried to climb up the seat back to open the overhead during the flight and fell. I wound up wearing a cup of coffee. I have never wanted to snatch the ears off a child like I wanted to do them. Spoiled isn't exactly the term I would use.

Edited: 10:43 am, July 29, 2011

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kyshel

kentucky

posts: 3,096

reviews: 27

4. Re: Air Asia Spoilage Fee

Jul 29, 2011, 10:59 AM

Major chortle!!! I love kids on fligths, too--usually w/a little salt and pepper and washed down with copious amounts of champagne.

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mousehunt

Singapore, Singapore

Destination Expert

for Philippines

posts: 6,418

reviews: 149

5. Re: Air Asia Spoilage Fee

Jul 29, 2011, 11:46 AM

This happen to me in a Jetstar flight in SG. I have paid for seat selection but the selection got lost and instead the money I paid for it become spoilage fees.

So what I did is make a call to Jetstar call center and demand that the spoilage fees to be removed and give me the seats I wanted!

Fortunately, the staff gave in to me and allocated the seats to me.

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kegler747

Luzon, Philippines

Destination Expert

for Philippines, Bandar Seri Begawan

posts: 9,892

reviews: 157

6. Re: Air Asia Spoilage Fee

Jul 29, 2011, 12:14 PM

Found this at Air Asia's web site but it is still unclear what effect would it have to your booking:

<<<spoilage fees : difference of amount from previous booking that is forfeited>>>

http://www.airasia.com/onlinechange/3-7.htm

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kyshel

kentucky

posts: 3,096

reviews: 27

7. Re: Air Asia Spoilage Fee

Jul 29, 2011, 12:22 PM

That's a relief!

I was wondering how they could charge for rotted food before you boarded.

Thanks for the clarification.

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8. Re: Air Asia Spoilage Fee

Mar 23, 2012, 12:30 PM

-:- Message from TripAdvisor staff -:-

This post was determined to be inappropriate by the TripAdvisor community and has been removed.

To review the TripAdvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html

Our staff may also remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason. Thanks for being a part of the TripAdvisor travel community!

Removed on: 11:35 am, December 30, 2012

Edited: 11:35 am, December 30, 2012