Air France lost my luggage just from the start of my trip 5 days ago.
Saturday it was still in Paris, supposed to come with the next flight to Rio, but this was cancelled.
Since then the luggage cannot be LOCATED ANYMORE, unbelievable for me.
The hotline is neither helpful nor friendly (shouting at me and hanging up in a few cases), complaints are not answered either (sent 3 already via the web). Information was changed in a wrong way, opening hours 9 a.m. to 6 p.m. are not customer friendly, mainly busy and not reachable, just telling me "tomorrow we will have more info", same thing next day, no matches1
The tag is known, but maybe the bag lost the tag I was told. So I wonder whether anyone is checking bags w/o tags??
Was just told I need to wait - have 4 1/2 weeks of holidays left, but don´t want to call them an wait every day to have the holiday even more ruined
Have the feeling no one is looking at all as I´m not business or Premium (20 lights with KLM last year only ...) - really bad picture conveyed of an international airline not cring about "normal" passengers.
As I´m browsing the internet I find more and more complaints and wonder how to proceed - I would like a more personal and proactive contact as I´m now travelling on a daily basis between different locations.
They only allow 100 EUR emergency, but as I´m travelling different climate zones, I need warm and long stuff now as well as a bikini to do the trips I have booked already.
Any suggestions what I can do and buy? There´s no way to get any reply on the web, the hotline just says "buy what you want, you get your money back", but of course you do not get that in written.
Thanks for advice!