I did not book my award flight on line because the Bonus Voucher I received stated clearly that the flight could ONLY be booked by calling the premium rate number given. I called that number 6 times for up to 20 minutes at a time and was told repeatedly that my call was valued, they were experiencing high call volume and I would be answered eventually. I never was. I emailed them, I received no reply. I rang Customer Services - I was told my call was valued but they were experiencing very high call volume and I would be answered eventually.After I had made and drunk a cup of tea, I gave up. Now I admit it would have been easier and probably more sensible to have given up, shrugged it off and just bought my flight in the normal way. I wish I had!!!! But i had kept my part of the bargain and assumed FlyBe would do the same.
I called the CEO's office and explained my situation. His PA said she would look into it. Two days later a gentleman from FlyBe called me and took my Bonus booking. I was told that i should return the slip to them by post and as soon as they received it they would confirm my flight. They never did.
I am now back to ringing the same premium rate number and listening to the same message. If you are saying you have no problem getting through to them, please tell me which number you use because none of the tel no's on their website get answered.
I now have NO CHOICE but to pay for my flight online in the normal way as I have made arrangements for the day in question. The flight is now double the price it would have been when I first started trying to book.
I was made an offer of a free flight. I accepted in good faith and kept my part of the bargain. I have ended up with a flight costing me twice what it should have plus 2 hours of 10p a minute telephone calls plus frustration and time wasted. Now you are free to consider that Award Winning Service but I am free to call it a Disgrace. Anyone considering acquiring a FlyBe credit card with the offer of a Bonus Flight should think again - it is a scam!!!!!!!