On February 18 my husband flew from San Francisco to Bangalore India, transferring in Heathrow from American Airlines to British Air. His bag, along with hundreds of others from the flight, did not arrive in Bangalore. On February 24, on his way on to Dubai, he checked with British Air at the airport and was told the bag was arriving later that day. He requested that it be sent on to the permanent address, here in Silicon Valley. The bag has never been returned. He checked in Heathrow on the return and was treated discourteously by BA staff. Daily phone calls to BRitish Air baggage in the US have resulted in nothing. His office staff in Bangalore checked with British Air there and were told the bag had been sent to Heathrow. Complaints about the unresponsiveness of British Air baggage, sent to British Air Customer Service, have resulted in nothing. We have been told that the problem in Heathrow is so bad that they are auctioning off bags after 3 weeks. This problem has been going on with this airline for over a year and there is a class action suit against them in Federal court in Seattle over lost luggage. Do not fly British Air with a checked bag.