My family and I have reserved tickets with BMI for next June (from London Heathrow to Inverness) but we received a call from BMI (from the UK) they told us that the route won't be operated by BMI so they offered us to cancel the tickets or just change them to Flybe. (We accepted the change with Flybe).
We had e-tickets with BMI but when they called they told us that our tickets with Flybe will be sent to our home (Mexico) by postal service. But I have received a travel confirmation by e-mail from BMI with the Flybe flights, schedules, passenger names, etc. and the same booking reference that I had with BMI.
My question is Does Flybe give e-tickets? or why the woman from BMI said that. And the travel confirmation that I have received is our ticket? (We don't understand what is happening- Help)
And also in case our tickets be sent we would like to receive them by FedEX, DHL or something like that, because sometimes here postal service is poor.
Does anybody has the BMI customer service e-mail? In order to be in contact with them.
In addition we don't know if we have e-tickets or if we will receive the tickets by postal service?
Thanks in advance for your advices.