I booked a trip from LAX to London over a week ago in Premium Economy. When I paid over the phone by credit card I was told I was being charged $1800 dollars - I did not receive my receipt/itinerary for 5 days (after calling and requesting it 4 times) - when it did arrive after I spoke to a Supervisor, it showed that I had been overcharged by $500.
After a week of spending at least at 3 hours altogether in trying to get through to a SUPERVISOR - I was told that I would be refunded the money in 5 WEEKS! They refused to send me a confirmation of their mistake and receipt for what I SHOULD have been charged. 5 more phone calls later, and being (what I consider now to be purposely cut off) - I am still waiting to speak to a Manager.
I have tried e-mailing with no response either.
Be very careful when paying for ticket over the phone, and dont expect any kind of customer service. I would cancel and re-book with American, but now I would loose countless dollars more.