Unfortunately there are some dishonest people out there and when my husband and I booked a holiday home rental in West Hollywood " Live like a Celebrity" we encountered one of them.
We had paid our deposit of 40% and had our holiday booked, ten days before departure we received an email stating there had been an accident at the property and it would not be repaired until the end of the month, attached was a photo of a car crashed into the front of the property! we said how sorry we were and asked for our deposit to be refunded, also attached to the same email was other emails to another party said to of booked the property at the same time as us, However they had a longer stay which ran into our time? so we got bumped and the story was fictitious at this time (the photo was prob real but not at this time, because when we were in the area we drove by the property to check it out) After much complaint back and forth and claim through Pay pal we did get our refund, but this was an unfortunate and upsetting experience and we don't want it to happen to anyone else. Beware booking Live like a celebrity, looks fab as we are sure it is but the owner can not be trusted.