Timeshares / Vacation Rentals Forum: Interval International 2010 Resort Directory

I think you are right. To cut costs they are directing you to the automated service of the web site. They should just eliminate the Directory then because it is not very useful anymore. I am all over their web site.

In fact I sent the Interval International Customer Service an email yesterday through that web site. The auto reply says, "Thank you for your message. At this time we are experiencing an extremely high volume of emails. We will be responding to these emails in the order in which they are received. However, the response times may be slower than normal. If you have an urgent matter, please call us". That's not good customer service either.

I doubt it will make you feel any better, but you (and other II members) are not alone. RCI did the same thing with their catalog a couple of years ago. Really took most of the fun out of scanning for resorts. Their website is OK, but the information doesn't seem as convenient or complete as it did in their old-format catalog. We've begun printing out the info on resorts we may want to visit sometime in the future -- just because we think it's easier to compare the paper copies than to flip back and forth between web pages. So if "going green" really was their goal, it may have backfired because members may end up printing more pages.... But, as has also been pointed out, we probably better get used to it because they probably aren't going back -- or improving their customer service anytime soon either -- we think RCI has also been slipping in that category lately....

Customers lose again....but what else is new these days?

I'm not keen on it either.

I need a magnifying glass to read this new one.

I just threw mine in the recycle bin. The internet is way better anyway.

I have found that they sell the Directories on eBay. Maybe the value of my 2009 edition just went up! I have two so maybe I should sell one. What's a good starting bid?

I still is the older directory.

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