We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Counter

#212 of 1,830 Restaurants in Honolulu
Certificate of Excellence
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
4211 Waialae Ave E-1, Honolulu, Oahu, HI 96816
808-739-5100
Website
Improve this listing
Today
11:00 am - 10:00 pm
Open now
See all hours
Hours:
Sun - Sat 11:00 am - 10:00 pm
Dining options: Breakfast, Dinner, Lunch, Late Night

TripAdvisor Reviewer Highlights

Read all 116 reviews
Visitor rating
  • 40
    Excellent
  • 50
    Very good
  • 18
    Average
  • 6
    Poor
  • 2
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3.5 of 5 stars
Great Happy Hour Specials

Walked across the road after disappointing service at Chili's and discovered great happy hour specials at The Counter. Ordered chili cheese fries at $3 off the regular prices. All their fries were $5. Other specials, too, including sliders, fried pickles, deviled eggs. All reduced from the... read more

4 of 5 starsReviewed August 12, 2015
heybrah
,
Honolulu
Good for:
  • Families with children
Add Photo Write a Review

116 Reviews from our TripAdvisor Community

Your overall rating of this restaurant
Roll over, then click to rate
  Click to rate
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Honolulu
Level Contributor
165 reviews
133 restaurant reviews
common_n_restaurant_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed August 12, 2015

Walked across the road after disappointing service at Chili's and discovered great happy hour specials at The Counter. Ordered chili cheese fries at $3 off the regular prices. All their fries were $5. Other specials, too, including sliders, fried pickles, deviled eggs. All reduced from the regular prices. Huge portions. Friendly service. Great burgers. Drink specials, too. Only till 7:00... More 

Was this review helpful? Yes
Tucson, Arizona
Level Contributor
115 reviews
90 restaurant reviews
common_n_restaurant_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed August 1, 2015

Went there solo after perusing Kahana Mall and what a find. A million burger selections you can make. I settled for the slider plate, 4 wonderful sliders with cheese, red onions, special sauce and served on soft Hawaiian buns. Fantastic! A great place kind of hidden away.

Was this review helpful? Yes
USA
Level Contributor
55 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 30, 2015

Burgers are very creative since you can just check off the ingredients you want on your burger. The sweet potato fries were quite tasty as well. the bad part was I went for lunch and the place was packed and service was slow because of that.

Was this review helpful? Yes
Webster, Texas
Level Contributor
59 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed June 18, 2015

On my way down a mountain earlier today, I ran into a really lovely local couple who called back as they traipsed down the slope I was struggling on " Use your phone, find The Counter, go get a burger and a beer!" I, honestly, wasn't sure what I would find but this place is amazing! Organic Chicken, hormone free... More 

Was this review helpful? Yes
Logan, Utah, Usa
Level Contributor
36 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 18, 2015 credit card Amex Card Member Review

A sandwich and burger resturan that lwt's you totally build your own sandwich right down to your selected dressing. Sweet potato fries are fantastic ! There are many beverages choices including any from a full bar.

Was this review helpful? Yes
Orange County, California
Level Contributor
24 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 4, 2015

Great tasting custom made burgers with a wide range of meat and topping selections. Kind of expensive for burger style meals, but you get exactly what you order and the portions are large. The service is friendly and effective and the facility is clean and orderly. The food is cooked perfectly to order and it is hard to beat the... More 

Was this review helpful? Yes
Honolulu, Hawaii
Level Contributor
127 reviews
84 restaurant reviews
common_n_restaurant_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed June 3, 2015

Been a few times and never been disappointed! My husband loves their burgers and I'm a vegetarian and they have a good veggie burger as well. Multiple types of fries and dipping sauces, a build-your-own section that is nothing to scoff at, milkshakes or boozy milkshakes...or just the booze...what more could you want? The restaurant is clean and modern, the... More 

Was this review helpful? Yes
Honolulu
Level Contributor
135 reviews
82 restaurant reviews
common_n_restaurant_reviews_1bd8 70 helpful votes
2 of 5 stars Reviewed May 31, 2015

It had been almost a year since our last visit. This used to be a hopping place when it first opened under the ownership of actor Daniel Dae Kim. The experience was unique at the time- create your own burgers, delicious sweet potato and shoestring fries, yummy milkshakes. Years later, with renovations and changes in ownership, the food has suffered.... More 

Was this review helpful? Yes
Level Contributor
14 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 7, 2015

If you want a delicious burger you must go there! You can build your own burger and shakes! All the ingredients that you imagine will be in the menu! Staff is very friendly and it's easy to park as it stays next to Kahala Mall.

Was this review helpful? Yes
Bangkok, Thailand
Level Contributor
32 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed March 17, 2015

This place cooks your burger how you want it and with exactly what additions from their extensive list of add ons. You can go gunless and on a salad or with choices of buns, size of burger, extras, sides, etc...Chances are if you want it on a burger they offer it. Only drawback is the acoustics are LOUD!

Was this review helpful? Yes

Travelers who viewed The Counter also viewed

 

Been to The Counter? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Improve this listing

Restaurant Details

Location and Contact Information

  • Address: 4211 Waialae Ave E-1, Honolulu, Oahu, HI 96816
  • Location: United States  >  Hawaii (HI)  >  Oahu  >  Honolulu
  • Phone Number: 808-739-5100

Price and Cuisine

  • Average Prices: USD 15
  • Cuisine: American

Restaurant Characteristics

  • Good for: Families with children
Open Hours
Sunday
11:00 am - 10:00 pm
Monday
11:00 am - 10:00 pm
Tuesday
11:00 am - 10:00 pm
Wednesday
11:00 am - 10:00 pm
Thursday
11:00 am - 10:00 pm
Friday
11:00 am - 10:00 pm
Saturday
11:00 am - 10:00 pm

Questions & Answers

Questions? Get answers from The Counter staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?