We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Counter

#243 of 1,968 Restaurants in Honolulu
Certificate of Excellence
Improve this listing
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Your filters are still active.
There are no pins in your viewport. Try moving the map or changing your filters.
Get directions
4211 Waialae Ave E-1, Honolulu, Oahu, HI 96816
808-739-5100
Website
Today
11:00 am - 10:00 pm
Open now
See all hours
Hours:
Sun - Sat 11:00 am - 10:00 pm
Dining options: Breakfast/Brunch, Lunch, Dinner, Late Night
Good for:
Families with children

TripAdvisor Reviewer Highlights

Read all 96 reviews
Visitor rating
  • 35
    Excellent
  • 36
    Very good
  • 18
    Average
  • 5
    Poor
  • 2
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3.5 of 5 stars
Most recent review
Exceptional Service

I have a general dislike of restaurants in shopping malls. Well this one proved me wrong! Needing lunch in a city we did not know well, dropped into the Counter in desperation. The staff were super attentive explaining the menu in great detail and attending to our every need. The food was of high... read more

5 of 5 starsReviewed February 8, 2015
NewtravellerPhil
,
DEAL
Good for:
  • Families with children
  • Breakfast/Brunch
  • Lunch
  • Dinner
  • Late Night
Add Photo Write a Review

96 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Japanese first
  • Any
English first
DEAL
Senior Contributor
33 reviews 33 reviews
14 restaurant reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed February 8, 2015

I have a general dislike of restaurants in shopping malls. Well this one proved me wrong! Needing lunch in a city we did not know well, dropped into the Counter in desperation. The staff were super attentive explaining the menu in great detail and attending to our every need. The food was of high quality and in generous portions. If... More 

Was this review helpful? Yes
sydney, australia
Top Contributor
109 reviews 109 reviews
41 restaurant reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed December 31, 2014

Never been disappointed with this location yet. Been here several times, great place to stop in for a quick bite especially during Christmas shopping :)

Was this review helpful? Yes
Kailua, Hawaii
Senior Contributor
32 reviews 32 reviews
22 restaurant reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 7, 2014 credit card Amex Card Member Review

Since she has some food intolerances, my wife called to check on the oil they use for their fries. She discussed her specifics with the employee, and it seemed like everything would be great. We drove to Kahala Mall the next day to shop and dine there, but to our great disappointment, the employee misspoke and there could be no... More 

Was this review helpful? Yes
Honolulu, Hawaii, USA
Senior Contributor
33 reviews 33 reviews
27 restaurant reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 6, 2014 credit card Amex Card Member Review

I love the atmosphere of this place! I alway have a great time! I love the sports on the TV and the staff are so nice!! The burger creations are endless!! Try the Birthday Shake, a personal favorite! I wish they kept Kim Chee as a topping for your burger. Fun for all!

Was this review helpful? Yes
Honolulu, Hawaii
Senior Contributor
40 reviews 40 reviews
26 restaurant reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 30, 2014

High-quality burger joints are all the rage these days with the trend moving away from fast-food to five-star burgers. The Counter is on the higher-end of the spectrum. On a friend's recommendation we checked it out after a hike. We sat outside with our dogs and the staff was very accommodating; without asking they brought us water bowls for the... More 

Was this review helpful? Yes
Melbourne, Australia
Senior Contributor
43 reviews 43 reviews
31 restaurant reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed October 28, 2014

I have been to the counter the three times I have been in Honolulu and will definitely be back the next time I am there (next month). Building your own burger is pretty fun and their options are very tasty and fresh. I remember the milkshakes being delicious too :)

Was this review helpful? Yes
Honolulu, Hawaii
Contributor
18 reviews 18 reviews
7 restaurant reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 27, 2014

Lots of choices to build your own burger. Can be busy on the weekend but usually no wait on week nights. They also have a few beers on tap.

Was this review helpful? Yes
Senior Contributor
24 reviews 24 reviews
8 restaurant reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 26, 2014

We enjoyed dinner here twice within two weeks since we liked it so much. The choices are truly never-ending between bread, burger, toppings, sauces, in-bowl or not, etc. We found the food to be high quality, fresh (including the vegetable toppings) and very tasty. Even with a larger group, we were seated relatively quickly. It's probably best to go early... More 

Was this review helpful? Yes
Aiea, Hawaii
Senior Contributor
48 reviews 48 reviews
44 restaurant reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 20, 2014

Enjoyed both the fixed menu as well as the experience of customizing your experience. Well worth a visit if you're in the Kahala Mall area

Was this review helpful? Yes
Johnstown, OH
Senior Contributor
38 reviews 38 reviews
19 restaurant reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed October 3, 2014

Just happen to run into this place at the Kahata Mall. Hamburgers are their speciality, but they have a lot of other items to offer. Had a great chocolate shake and had a tuna sandwich. I just filled out a card and selected my meat and what ever items I wanted on my sandwich.

Was this review helpful? Yes 1

Travelers who viewed The Counter also viewed

 

Been to The Counter? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.

Manage your listing
Improve this listing

Restaurant Details

Location and Contact Information

  • Address: 4211 Waialae Ave E-1, Honolulu, Oahu, HI 96816
  • Location: United States  >  Hawaii (HI)  >  Oahu  >  Honolulu
  • Phone Number: 808-739-5100

Price and Cuisine

  • Average Prices: USD 0 - 15
  • Cuisine: American

Restaurant Characteristics

  • Good for: Families with children
Open Hours
Sunday
11:00 am - 10:00 pm
Monday
11:00 am - 10:00 pm
Tuesday
11:00 am - 10:00 pm
Wednesday
11:00 am - 10:00 pm
Thursday
11:00 am - 10:00 pm
Friday
11:00 am - 10:00 pm
Saturday
11:00 am - 10:00 pm

Questions & Answers

Questions? Get answers from The Counter staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?