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The Counter

#255 of 1,984 Restaurants in Honolulu
Certificate of Excellence
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4211 Waialae Ave E-1, Honolulu, Oahu, HI 96816
808-739-5100
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Today
11:00 am - 10:00 pm
Closed now
See all hours
Hours:
Sun - Sat 11:00 am - 10:00 pm
Dining options: Breakfast/Brunch, Lunch, Dinner, Late Night
Good for:
Families with children

TripAdvisor Reviewer Highlights

Read all 98 reviews
Visitor rating
  • 35
    Excellent
  • 38
    Very good
  • 18
    Average
  • 5
    Poor
  • 2
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3.5 of 5 stars
Best Burgers in Honolulu

This place cooks your burger how you want it and with exactly what additions from their extensive list of add ons. You can go gunless and on a salad or with choices of buns, size of burger, extras, sides, etc...Chances are if you want it on a burger they offer it. Only drawback is the acoustics... read more

4 of 5 starsReviewed March 17, 2015
V V
,
Bangkok, Thailand
Good for:
  • Families with children
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98 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Japanese first
  • Any
English first
Bangkok, Thailand
Senior Contributor
22 reviews 22 reviews
9 restaurant reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 17, 2015

This place cooks your burger how you want it and with exactly what additions from their extensive list of add ons. You can go gunless and on a salad or with choices of buns, size of burger, extras, sides, etc...Chances are if you want it on a burger they offer it. Only drawback is the acoustics are LOUD!

Was this review helpful? Yes
DEAL
Senior Contributor
33 reviews 33 reviews
14 restaurant reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed February 8, 2015

I have a general dislike of restaurants in shopping malls. Well this one proved me wrong! Needing lunch in a city we did not know well, dropped into the Counter in desperation. The staff were super attentive explaining the menu in great detail and attending to our every need. The food was of high quality and in generous portions. If... More 

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sydney, australia
Top Contributor
109 reviews 109 reviews
41 restaurant reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed December 31, 2014

Never been disappointed with this location yet. Been here several times, great place to stop in for a quick bite especially during Christmas shopping :)

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Kailua, Hawaii
Senior Contributor
38 reviews 38 reviews
27 restaurant reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 7, 2014 credit card Amex Card Member Review

Since she has some food intolerances, my wife called to check on the oil they use for their fries. She discussed her specifics with the employee, and it seemed like everything would be great. We drove to Kahala Mall the next day to shop and dine there, but to our great disappointment, the employee misspoke and there could be no... More 

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Honolulu, Hawaii, USA
Senior Contributor
33 reviews 33 reviews
27 restaurant reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 6, 2014 credit card Amex Card Member Review

I love the atmosphere of this place! I alway have a great time! I love the sports on the TV and the staff are so nice!! The burger creations are endless!! Try the Birthday Shake, a personal favorite! I wish they kept Kim Chee as a topping for your burger. Fun for all!

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Honolulu, Hawaii
Senior Contributor
40 reviews 40 reviews
26 restaurant reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 30, 2014

High-quality burger joints are all the rage these days with the trend moving away from fast-food to five-star burgers. The Counter is on the higher-end of the spectrum. On a friend's recommendation we checked it out after a hike. We sat outside with our dogs and the staff was very accommodating; without asking they brought us water bowls for the... More 

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Melbourne, Australia
Senior Contributor
43 reviews 43 reviews
31 restaurant reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed October 28, 2014

I have been to the counter the three times I have been in Honolulu and will definitely be back the next time I am there (next month). Building your own burger is pretty fun and their options are very tasty and fresh. I remember the milkshakes being delicious too :)

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Honolulu, Hawaii
Contributor
18 reviews 18 reviews
7 restaurant reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 27, 2014

Lots of choices to build your own burger. Can be busy on the weekend but usually no wait on week nights. They also have a few beers on tap.

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Senior Contributor
32 reviews 32 reviews
15 restaurant reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 26, 2014

We enjoyed dinner here twice within two weeks since we liked it so much. The choices are truly never-ending between bread, burger, toppings, sauces, in-bowl or not, etc. We found the food to be high quality, fresh (including the vegetable toppings) and very tasty. Even with a larger group, we were seated relatively quickly. It's probably best to go early... More 

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Aiea, Hawaii
Top Contributor
55 reviews 55 reviews
48 restaurant reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 20, 2014

Enjoyed both the fixed menu as well as the experience of customizing your experience. Well worth a visit if you're in the Kahala Mall area

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Restaurant Details

Location and Contact Information

  • Address: 4211 Waialae Ave E-1, Honolulu, Oahu, HI 96816
  • Location: United States  >  Hawaii (HI)  >  Oahu  >  Honolulu
  • Phone Number: 808-739-5100

Price and Cuisine

  • Average Prices: USD 0 - 15
  • Cuisine: American

Restaurant Characteristics

  • Good for: Families with children
Open Hours
Sunday
11:00 am - 10:00 pm
Monday
11:00 am - 10:00 pm
Tuesday
11:00 am - 10:00 pm
Wednesday
11:00 am - 10:00 pm
Thursday
11:00 am - 10:00 pm
Friday
11:00 am - 10:00 pm
Saturday
11:00 am - 10:00 pm

Questions & Answers

Questions? Get answers from The Counter staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?