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Sakura Sushi & Teppanyaki

1175 W Route 66, Flagstaff, AZ 86001-6213
928-773-9118
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Ranked #40 of 185 restaurants in Flagstaff
Price range: $16 - $30
Cuisines: Japanese
Good for: Families with children, Large groups, Special occasions, Entertaining clients
Dining options: Lunch, Dinner, Reservations
Restaurant details
Good for: Families with children, Large groups, Special occasions, Entertaining clients
Dining options: Lunch, Dinner, Reservations
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82 reviews from our community

79% Recommend
    48
    17
    6
    3
    8
Rating summary
    Food
    Service
    Value
    Atmosphere
Date Rating
Phoenix, Arizona
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 8, 2013

Very bad service, poor food quality, no show. Manager never came by to check on our table. We are not coming back again.

Was this review helpful? Yes 2
granite_hotelmgr, General Manager at Sakura Sushi & Teppanyaki, responded to this review
May 14, 2013

(submitted/written from General Manager, Mike Rock) Please accept my sincere apologies for our service failures and failing to meet your expectations. It is our goal to make sure that we meet the expectations of our guests and if we fail, to follow up with the guest and resolve immediately. We take our guest feedback seriously and communicate with our team... More

Winston Salem, North Carolina
Senior Contributor
31 reviews 31 reviews
11 restaurant reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 9, 2013

We stayed at the Radisson with our kids so it was the easy choice. The sushi was perfect and the teppanyaki grill was great. Excellent service (my young girls are still talking about the fires :)) and the food was great. Perfect place to enjoy dinner and drinks while relaxing from either a long day in the mountains or a... More

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See 2 more reviews by befird for Flagstaff
granite_hotelmgr, Manager at Sakura Sushi & Teppanyaki, responded to this review
April 11, 2013

Thank you! So glad your entire family enjoyed the Sakura experience. We appreciate the kind recommendation. More

Portadown, United Kingdom
Senior Contributor
23 reviews 23 reviews
8 restaurant reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 31, 2013

brilliant went for the teppanyaki really good theonly thing there was quite a wait for our table evan though we had prebooked

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granite_hotelmgr, Manager at Sakura Sushi & Teppanyaki, responded to this review
April 11, 2013

So glad you enjoyed the teppan tables and do apologize for the wait. More

Peoria, Arizona
2 reviews
5 of 5 stars Reviewed March 29, 2013

Fun atmosphere, great service and excellent food!! We have eaten at Sakura on several occasions ~ as a family and as a couple. Every time we have been here, it has been a great experience.

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granite_hotelmgr, Public Relations Manager at Sakura Sushi & Teppanyaki, responded to this review
April 11, 2013

Thank you! We truly appreciate your comments and thank you for continuing to choose Sakura Sushi & Teppanyaki! More

1 review
5 of 5 stars Reviewed March 20, 2013 via mobile

A couple friends and I went to go celebrate for a 21st birthday and we had a blast! Our chef was Shane and he did great tricks with flames and his knife, really putting a lot of effort into making my friend's birthday special. The food is excellent and it is nice to have the actual chef ask you how... More

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granite_hotelmgr, Manager at Sakura Sushi & Teppanyaki, responded to this review
March 22, 2013

Thank you for your recommendation, and for choosing Sakura Sushi & Teppanyaki to celebrate your friend's special day. We look forward to seeing you again soon and will pass along your comments to Shane. More

Arizona
Top Contributor
68 reviews 68 reviews
54 restaurant reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 18, 2013

We don't go in for the "hoppy-choppy" American-born Tepanyaki table spectacle, no matter how good the food is. But at Sakura in Flagstaff, if you sit at the sushi bar and with your backs to the ceiling-high flames and raucous shrimp juggling going on behind you, you will be in for a real sushi treat. Excellent quality ingredients and an... More

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See 7 more reviews by ElCazadorArizona for Flagstaff
granite_hotelmgr, Manager at Sakura Sushi & Teppanyaki, responded to this review
March 19, 2013

Thank you so much for your kind review. Great to hear people from people who love great sushi! More

Northern Arizona
Top Contributor
127 reviews 127 reviews
51 restaurant reviews
Reviews in 32 cities Reviews in 32 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed March 15, 2013

This was a strange experience. From the soup to the sushi there were things that were 'off' and the staff seemed to expect that we would just say "well, ok we are lucky to eat here!" One of our party was brought the wrong soup and the waitress said "I thought that was wrong, but I brought it anyway." The... More

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See 49 more reviews by Mom_with_Teenagers14 for Flagstaff
granite_hotelmgr, Manager at Sakura Sushi & Teppanyaki, responded to this review
March 22, 2013

We appreciate your feedback. Information such as this is so important for our management to know what is happening and when standards are not being adhered to. We are working (with your help) to research the specific details (who,what,why,when) of your experience so that we can address, re-train and resolve. We do have very high standards of service, quality and... More

Mesa, Arizona
Senior Contributor
33 reviews 33 reviews
13 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 25, 2013

This was our third visit. We'd made reservations but still had to wait 10 minutes to be seated. This was shortly after they opened so not sure why. The food here is excellent and there is a lot of it, once you get it. We received our main dishes almost an hour after our reservation time so plan on being... More

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See 2 more reviews by LuvAZTravel for Flagstaff
granite_hotelmgr, Public Relations Manager at Sakura Sushi & Teppanyaki, responded to this review
February 28, 2013

First - let us Thank You for continuing to choose Sakura Sushi & Teppanyaki when visiting and dining in Flagstaff. We truly appreciate your patronage. We'd like to apologize for the delay in being seated for your reservation, as we have had challenges with icy and snowy road conditions which not only cause delays for some guests arriving but also... More

Flagstaff, AZ
Contributor
19 reviews 19 reviews
6 restaurant reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed February 25, 2013

I was in charge of a high school music festival the weekend of February 15-16, and reserved a table for 10 at Sakura in Flagstaff. The clinicians had worked all day, from 8:00 that morning until 7:00 that evening, and I wanted to get them a pleasant meal before they retired for the evening. Our reservation was for 8:00; we... More

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See 3 more reviews by jeeder for Flagstaff
granite_hotelmgr, Manager at Sakura Sushi & Teppanyaki, responded to this review
February 28, 2013

The weekend of Valentine's Day we were extremely busy and your frustration is completely understandable. We were running behind in an attempt not to rush those already dining. Though we did offer complimentary appetizers, the wait with a reservation is disconcerting. We are working with our host team to ensure on busy nights guests with reservations are seated in a... More

Flagstaff, Arizona
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 21, 2013

horrible service! Staff made us wait for family that was coming in and never showed up! We sat there for an hour before they finally decided to go ahead and cook us our meal :( will never return.

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See 4 more reviews by Flaglocal78 for Flagstaff
granite_hotelmgr, Public Relations Manager at Sakura Sushi & Teppanyaki, responded to this review
February 28, 2013

Let us first apologize for your recent experience and assure you that it's not our norm. We have had a challenge the last 2 weekends in February due to Valentines Day in addition to heavy snow and icy conditions (causing guests with reservations to arrive late). This, of course, is no excuse for anything but great service. We hope that... More

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