Very bad service, poor food quality, no show. Manager never came by to check on our table. We are not coming back again.

Very bad service, poor food quality, no show. Manager never came by to check on our table. We are not coming back again.
(submitted/written from General Manager, Mike Rock)
Please accept my sincere apologies for our service failures and failing to meet your expectations. It is our goal to make sure that we meet the expectations of our guests and if we fail, to follow up with the guest and resolve immediately. We take our guest feedback seriously and communicate with our team...
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We stayed at the Radisson with our kids so it was the easy choice. The sushi was perfect and the teppanyaki grill was great. Excellent service (my young girls are still talking about the fires :)) and the food was great. Perfect place to enjoy dinner and drinks while relaxing from either a long day in the mountains or a...
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Thank you! So glad your entire family enjoyed the Sakura experience. We appreciate the kind recommendation.
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brilliant went for the teppanyaki really good theonly thing there was quite a wait for our table evan though we had prebooked
So glad you enjoyed the teppan tables and do apologize for the wait.
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Fun atmosphere, great service and excellent food!! We have eaten at Sakura on several occasions ~ as a family and as a couple. Every time we have been here, it has been a great experience.
Thank you! We truly appreciate your comments and thank you for continuing to choose Sakura Sushi & Teppanyaki!
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A couple friends and I went to go celebrate for a 21st birthday and we had a blast! Our chef was Shane and he did great tricks with flames and his knife, really putting a lot of effort into making my friend's birthday special. The food is excellent and it is nice to have the actual chef ask you how...
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Thank you for your recommendation, and for choosing Sakura Sushi & Teppanyaki to celebrate your friend's special day. We look forward to seeing you again soon and will pass along your comments to Shane.
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We don't go in for the "hoppy-choppy" American-born Tepanyaki table spectacle, no matter how good the food is. But at Sakura in Flagstaff, if you sit at the sushi bar and with your backs to the ceiling-high flames and raucous shrimp juggling going on behind you, you will be in for a real sushi treat. Excellent quality ingredients and an...
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Thank you so much for your kind review. Great to hear people from people who love great sushi!
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This was a strange experience. From the soup to the sushi there were things that were 'off' and the staff seemed to expect that we would just say "well, ok we are lucky to eat here!" One of our party was brought the wrong soup and the waitress said "I thought that was wrong, but I brought it anyway." The...
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We appreciate your feedback. Information such as this is so important for our management to know what is happening and when standards are not being adhered to. We are working (with your help) to research the specific details (who,what,why,when) of your experience so that we can address, re-train and resolve. We do have very high standards of service, quality and...
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This was our third visit. We'd made reservations but still had to wait 10 minutes to be seated. This was shortly after they opened so not sure why. The food here is excellent and there is a lot of it, once you get it. We received our main dishes almost an hour after our reservation time so plan on being...
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First - let us Thank You for continuing to choose Sakura Sushi & Teppanyaki when visiting and dining in Flagstaff. We truly appreciate your patronage. We'd like to apologize for the delay in being seated for your reservation, as we have had challenges with icy and snowy road conditions which not only cause delays for some guests arriving but also...
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I was in charge of a high school music festival the weekend of February 15-16, and reserved a table for 10 at Sakura in Flagstaff. The clinicians had worked all day, from 8:00 that morning until 7:00 that evening, and I wanted to get them a pleasant meal before they retired for the evening. Our reservation was for 8:00; we...
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The weekend of Valentine's Day we were extremely busy and your frustration is completely understandable. We were running behind in an attempt not to rush those already dining. Though we did offer complimentary appetizers, the wait with a reservation is disconcerting. We are working with our host team to ensure on busy nights guests with reservations are seated in a...
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horrible service! Staff made us wait for family that was coming in and never showed up! We sat there for an hour before they finally decided to go ahead and cook us our meal :( will never return.
Let us first apologize for your recent experience and assure you that it's not our norm. We have had a challenge the last 2 weekends in February due to Valentines Day in addition to heavy snow and icy conditions (causing guests with reservations to arrive late). This, of course, is no excuse for anything but great service.
We hope that...
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