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The Northern Pines Restaurant, Flagstaff

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The Northern Pines Restaurant

2200 E. Butler Ave., Flagstaff, AZ 86004
928-266-1929
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Dining Room
Ranked #37 of 184 restaurants in Flagstaff
4.5 of 5 stars 54 Reviews
Price range: $6 - $18
Cuisines: American
Beer Tap Handles at The Northern Pines Restaurant (dba: The Ponderosa Restaurant) The Dining Area The Bar
14 visitor photos
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54 reviews from our community

81% Recommend
    29
    14
    9
    0
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date Rating
Gilberts
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“Very good steak!”
4 of 5 stars Reviewed May 14, 2013 via mobile

Don't let the outside of the location fool you! It's a great restaurant with even better food for a good price. Steak and the salmon were delicious! We would definitely come back on our next road trip!

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Anna P, Public Relations Manager at The Northern Pines Restaurant, responded to this review
May 15, 2013

Dear customer, We greatly appreciate you providing us with this TripAdvisor review! Thank you for such valuable, positive feedback. We're so happy to hear you enjoyed your meal with us! Our steak and salmon menu items are quite popular, and we are so excited to know that you found them exceptional enough to write a review about. Again, we appreciate... More

Tempe, Arizona
Senior Contributor
27 reviews 27 reviews
8 restaurant reviews
Reviews in 22 cities Reviews in 22 cities
6 helpful votes 6 helpful votes
“So yummy you won't want to eat the rest of the day!!”
5 of 5 stars Reviewed May 11, 2013

Don't judge a book by its cover - but we understand it's changing that cover. Inside you'll find one of the most delicious breakfasts in Northern Arizona!! My husband had basic eggs and bacon with a side of biscuits and gravy. I don't think he spoke throughout the meal. My son had the Eggs and Trout Benedict. He took one... More

Was this review helpful? Yes
See 3 more reviews by BertsJollyHoliday for Flagstaff
Anna P, Public Relations Manager at The Northern Pines Restaurant, responded to this review
May 15, 2013

Dear customer, Thank you so much for taking the time out of your schedule to complete this TripAdvisor review. We greatly value your feedback! We're so happy to hear that you and your family enjoyed your breakfast with us! The Mixers we offer are, indeed, very popular menu items (my personal favorite is the Sunshine version), and we're excited to... More

Litchfield Park, Arizona
Reviewer
4 reviews 4 reviews
4 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
“Don't even bother!!!!”
1 of 5 stars Reviewed April 29, 2013

My husband and I went there a couple nights ago. I decided to try it because their menu looked good and the reviews were good. I don't know if the cook was off because I don't think our food could have been worse. First my husband ordered the pecan salmon. Hard to find the salmon under the mound of toppings.... More

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Anna P, Public Relations Manager at The Northern Pines Restaurant, responded to this review
May 15, 2013

Dear customer, We appreciate you taking the time to complete this TripAdvisor review. Thank you for your valuable feedback! However, we do sincerely apologize for your dissatisfaction with our establishment -- we're working continuously on making updates and improvements to our property, and your feedback assists greatly in our efforts to do so. Please know that I will address your... More

Flagstaff, Arizona
Contributor
11 reviews 11 reviews
7 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
“Disappointing.”
3 of 5 stars Reviewed April 13, 2013 via mobile

The menu looked so promising!... So many great choices, but the food was sub-par, one person at our table had to send their dish back to be cooked more. My food wasn't bad, but it really wasn't good either. Maybe average would be the fairest description. The place was empty and service wasn't great either.

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See 8 more reviews by Caseylf for Flagstaff
Anna P, Public Relations Manager at The Northern Pines Restaurant, responded to this review
April 17, 2013

Dear customer, Thank you for taking the time to complete this TripAdvisor review. We appreciate your valuable feedback! However, we would like to extend our sincerest apologies for your "average" experience with us. We're very sorry to hear that you were dissatisfied with not only our food, but also our service. Please know that we are working continuously on making... More

Many Farms, Arizona, United States
1 review
“Excellent food, friendly atmosphere, great service, good prices”
5 of 5 stars Reviewed April 4, 2013

Family members are spread out across Arizona so we decided to meet in Flagstaff for a reunion of sorts. We chose Northern Pines because of its convenient location to the interstate since we were coming from opposite locations. The atmosphere is warm and inviting; the fire place added a wonderful touch which felt good on a cold day. It got... More

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Anna P, Public Relations Manager at The Northern Pines Restaurant, responded to this review
April 5, 2013

Dear customer, We appreciate you taking the time to complete this TripAdvisor review! Thank you so much for your valuable feedback. It's always a pleasure hearing back from our satisfied customers! We're so happy to hear that you enjoyed your meal with us! However, we're working continuously on making improvements to our property, so if you have any additional feedback... More

Boulder
1 review
“pretty good stay”
3 of 5 stars Reviewed March 23, 2013

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Anna P, Public Relations Manager at The Northern Pines Restaurant, responded to this review
May 15, 2013

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Hereford,AZ
Senior Contributor
28 reviews 28 reviews
15 restaurant reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
“Good restaurant and bar,food was good.”
4 of 5 stars Reviewed March 12, 2013

Plenty of sandwiches and salads on the menu to order from.Looks like the place was recently updated.Clean and pleasant.Booths and tables. Medium to slightly above average price,but the food was quick and tasty.Waitress was pleasant and efficient. Family friendly atmosphere,even with the bar area.

Was this review helpful? Yes 1
See 3 more reviews by Azsmittys for Flagstaff
Anna P, Public Relations Manager at The Northern Pines Restaurant, responded to this review
March 15, 2013

Dear customer, We truly appreciate you taking the time to complete this TripAdvisor review! Thank you for your positive feedback. We're very happy to hear that you had a positive experience with us! We're excited to learn that you enjoyed the restaurant -- the service, environment, and food alike. If there's anything else we can do to ensure total customer... More

Chicago, Illinois
Reviewer
4 reviews 4 reviews
3 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Worst crepe I have had in my life.”
1 of 5 stars Reviewed March 10, 2013 via mobile

We stopped here on our way to the Grand Canyon. I ordered the berry crepe which sounded quite good. It was the worst I have ever had. My mother in law ordered the same thing and she called it cold and rubbery. She was being nice. When the waitress came around to ask how everything was we said we did... More

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Anna P, Public Relations Manager at The Northern Pines Restaurant, responded to this review
March 20, 2013

Dear customer, We appreciate you taking the time to complete this TripAdvisor review. Thanks for your feedback. We sincerely apologize for your dissatisfaction with our crepes. I've checked with the chef, and this dish is, indeed, intentionally served cold. We take responsibility for not making that more clear, and plan to revise our menu to prevent any further miscommunications with... More

Dallas, Texas
Top Contributor
58 reviews 58 reviews
12 restaurant reviews
Reviews in 39 cities Reviews in 39 cities
45 helpful votes 45 helpful votes
“Bacon Vegetable Soup is divine, but the chicken made my husband vomit”
3 of 5 stars Reviewed February 18, 2013

We went to eat at The Northern Pines restaurant on 12/27/2012 thanks to recommendations on TripAdvisor. This place looks like a dive from the outside, but, on the inside, you find cozy decor and a lovely fire. Sheena, our waitress, was a rockstar. When I asked about their soup selection, she recommended the bacon vegetable soup with the sandwich and... More

Was this review helpful? Yes 1
Anna P, Public Relations Manager at The Northern Pines Restaurant, responded to this review
April 15, 2013

Dear customer, We appreciate you taking the time out of your schedule to complete this TripAdvisor review. Thanks for your valuable feedback. However, we must extend our sincerest apologizes for the issues your husband experienced. It was a collective decision among all of us at Northern Pines to temporarily postpone our reply to your review. We wanted to ensure that... More

Albuquerque, New Mexico
Top Contributor
59 reviews 59 reviews
41 restaurant reviews
Reviews in 28 cities Reviews in 28 cities
21 helpful votes 21 helpful votes
“Great Service!”
4 of 5 stars Reviewed February 10, 2013

This restaurant was next door to our motel and we were tired after driving all day so we took a chance. It was good. I was impressed with the chef when he sent the waitress back to ask me if I would rather have the rye bread grilled instead of toasted. (so much better that way!) Breakfast was great too.... More

Was this review helpful? Yes
See 2 more reviews by vickyzzzz for Flagstaff
Jose A, Public Relations Manager at The Northern Pines Restaurant, responded to this review
March 6, 2013

Dear customer, We're so appreciative of this positive review. Thank you for taking time out of your schedule to give us this valuable feedback! We're very happy to hear about your positive experience with us! The French Toast is one of our most popular items on our breakfast menu, and we're glad to hear you enjoyed it. We hope to... More

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The Northern Pines Restaurant
2200 E. Butler Ave.
Flagstaff, AZ 86004
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