We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

New England Soup Factory

Certificate of Excellence
Improve this listing
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Your filters are still active.
There are no pins in your viewport. Try moving the map or changing your filters.
Get directions
140 Washington St, Ste 1, Salem, MA 01970-3529
978-744-0444
Website
Today
11:00 am - 8:00 pm
Open now
See all hours
Hours:
Mon - Fri 11:00 am - 8:00 pm
Sat - Sun 12:00 pm - 7:00 pm
Dining options: Lunch, Dinner, Takeout
Good for:
Families with children
Local cuisine
Dining on a budget

TripAdvisor Reviewer Highlights

Read all 96 reviews
Visitor rating
  • 51
    Excellent
  • 31
    Very good
  • 10
    Average
  • 2
    Poor
  • 2
    Terrible
Rating summary
  • Food
    4.5 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    3.5 of 5 stars
Most recent review
Blad

Disappointed and didn't see a reason to return. There was nothing about the flavor or the place that struck me as exceptional.

2 of 5 starsReviewed January 20, 2015
joecd
,
Salem, Massachusetts
Good for:
  • Families with children
  • Local cuisine
  • Dining on a budget
  • Lunch
  • Dinner
  • Takeout
Add Photo Write a Review

96 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Salem, Massachusetts
Senior Contributor
27 reviews 27 reviews
25 restaurant reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 20, 2015

Disappointed and didn't see a reason to return. There was nothing about the flavor or the place that struck me as exceptional.

Was this review helpful? Yes
Marblehead, Massachusetts
Top Contributor
70 reviews 70 reviews
27 restaurant reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed December 29, 2014

The Chicken pot pie soup is the best soup in the world. I can't stop eating it. It's like having. Pot pie in a soup!

Was this review helpful? Yes
Medford, Massachusetts
Senior Contributor
26 reviews 26 reviews
10 restaurant reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 9, 2014

This is the place I go to for lunch when I am working in Salem. They carry at least 5 different soups daily; and the selections change daily. They let you try as many samples as you want before you decide. Even the soups they carry regularly like the chicken noodle and clam chowder have a unique and different take... More 

Was this review helpful? Yes
New York
Top Contributor
97 reviews 97 reviews
60 restaurant reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed November 11, 2014

This is another place we always visit while in Salem. The menu has changed a bit and there was only one vegetarian option which was disappointing, but as always the soup was delicious. Nice for a quick lunch!

Was this review helpful? Yes
Galveston Island, Texas
Contributor
18 reviews 18 reviews
3 restaurant reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 8, 2014

Loved the Clam Chowder. I would definitely go back for more! My daughter tried the chicken noodle but wasn't impressed.

Was this review helpful? Yes
New York City, New York
Top Contributor
77 reviews 77 reviews
35 restaurant reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed November 7, 2014

Very nice and prompt service. The soup is yummy and perfect for the cold season. Very reasonably priced compared to NY price.

Was this review helpful? Yes
Omaha, NE
Top Contributor
50 reviews 50 reviews
24 restaurant reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed November 6, 2014

While touring Salem we found the Soup Factory for our lunch stop. The cafe is small with a single employee but worth the wait to place our order. I was able to taste several soups before settling on the lobster bisque, served with a chunk of fresh bread. All the soups were excellent. My husband opted for a sandwich, also... More 

Was this review helpful? Yes
Center Moriches, New York
Senior Reviewer
8 reviews 8 reviews
3 restaurant reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 5, 2014

Soup was good, some innovative "blends" but executed average. Staff was very friendly and professional. Clean place, but small.

Was this review helpful? Yes
George Town, Grand Cayman
Senior Reviewer
8 reviews 8 reviews
4 restaurant reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 5, 2014

We stopped in for a quick bite and some soup to warm up. They let us taste a couple soups before deciding, which is a really nice touch. We had two soups and shared a sandwich, all of it was very good and flavorful. The spicy lentil soup is excellent, as well as the peanut soup. It suddenly became busy,... More 

Was this review helpful? Yes
Keene, New Hampshire
Top Contributor
77 reviews 77 reviews
49 restaurant reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed November 3, 2014

We were hoping for traditional soups, got offerings that were far from that. No real clam chowder; the corn-and-clam stuff had no discernible clams and there was a bunch of unexpected herb flavor, quite unbalanced. "Bowl" was a paper dish, plastic spoon with bad shape that kept dripping. Contrary to other reviews, I also found the price/value rather high. Only... More 

Was this review helpful? Yes

Travelers who viewed New England Soup Factory also viewed

 

Been to New England Soup Factory? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.

Manage your listing
Improve this listing

Restaurant Details

Location and Contact Information

  • Address: 140 Washington St, Ste 1, Salem, MA 01970-3529
  • Location: United States  >  Massachusetts (MA)  >  Salem
  • Phone Number: 978-744-0444

Price and Cuisine

  • Cuisine: American, Soups

Restaurant Characteristics

  • Good for: Families with children, Local cuisine, Dining on a budget
Open Hours
Sunday
12:00 pm - 7:00 pm
Monday
11:00 am - 8:00 pm
Tuesday
11:00 am - 8:00 pm
Wednesday
11:00 am - 8:00 pm
Thursday
11:00 am - 8:00 pm
Friday
11:00 am - 8:00 pm
Saturday
12:00 pm - 7:00 pm

Questions & Answers

Questions? Get answers from New England Soup Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?