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El Puerto Restaurant

$$$$
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Marina, Penarth CF64 1TT, Wales
+44 (0)29 2070 5551
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Dining options: Breakfast, Lunch, Dessert, Dinner, Late Night, Reservations

TripAdvisor Reviewer Highlights

Read all 233 reviews
Visitor rating
  • 85
    Excellent
  • 61
    Very good
  • 27
    Average
  • 32
    Poor
  • 28
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3.5 of 5 stars
Tasty food in relaxing atmosphere

We visited El Puertos in Custom House to celebrate my parents 50th Wedding anniversary. I am always a little wary of taking my 3 children to restaurants but I needn't have worried. we were seated just off the main section which meant we didn't disturb anyone if the children became a bit restless... read more

4 of 5 starsReviewed April 6, 2015
Louise W
,
Penarth, United Kingdom
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233 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Italian first
  • Any
English first
Lymm, United Kingdom
Senior Contributor
31 reviews 31 reviews
14 restaurant reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 16, 2015

Our party of 14 good chums decided to spend a few nights in Cardiff this year so we took a boat across to Penarth and stopped for mid morning Coffee on the terrace of the Custom House. one of our party spotted the display of fish and meats for the restaurant and the decision was made there and then to... More 

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Penarth, United Kingdom
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed April 6, 2015

We visited El Puertos in Custom House to celebrate my parents 50th Wedding anniversary. I am always a little wary of taking my 3 children to restaurants but I needn't have worried. we were seated just off the main section which meant we didn't disturb anyone if the children became a bit restless. The food, a traditional Sunday lunch, was... More 

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1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 6, 2015 via mobile

Just really awful. The service was rude and the food was bad . When we complained the manager was aggressive and patronising . We had a really special family event utterly ruined . Just avoid at all costs !

Was this review helpful? Yes 4
Reviewer
3 reviews 3 reviews
3 restaurant reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 5, 2015

We were here two weeks ago to celebrate my mum's birthday, we were a large party for an evening meal. The whole meal from start to finish was really nice. If I was going to criticize it was a little slow coming out but we were a large party of 16, and it was a busy Friday nite. We will... More 

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Cardiff, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 restaurant reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed April 4, 2015

So sad to see this lovely restaurant going downhill. On last 3 visits very disappointed, poor choice of set menu, 3 desserts sold out, at 2.00p.m., poor service, general sloppy attitude .unwelcoming atmosphere. Such a shame.

Was this review helpful? Yes 2
Senior Contributor
29 reviews 29 reviews
18 restaurant reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 26, 2015

We use this place a lot. The food is consistently good. The steaks a cooked to perfection and the choice of fresh fish cooked to order is excellent. Sunday lunch is good value too.

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Cardiff, United Kingdom
Senior Contributor
38 reviews 38 reviews
19 restaurant reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 20, 2015 via mobile

Well, having lived locally for years, often walked past Tis place and wondered about it but never been until tonight. Came with friends and was completely wowed. Surely one of the best restaurants locally. Bigger and much busier than expected, even for a Friday. Great ambience. The place where you go and choose your meal at the counter. Superb range... More 

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Cardiff, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 restaurant reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 17, 2015

I have visited El Puerto many times with work and I wanted to leave a 5 star review however there was one thing that is stopping me. The waiter. I love the food and the atmosphere, a great jostling place which even when busy you feel like you can talk and enjoy your meal in comfort. One of my visits,... More 

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Cardiff, United Kingdom
Senior Contributor
25 reviews 25 reviews
12 restaurant reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed March 17, 2015

I arrived with friends to find there was no record of my booking, which made me feel I'd let the party down, even though I had definitely booked, so a bad start. The restaurant was busy with rugby fans out for a pre match lunch so we were given a table in what seemed to be the coldest un-lit part... More 

Was this review helpful? Yes 3
Cardiff
Senior Reviewer
10 reviews 10 reviews
6 restaurant reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed March 17, 2015

This use to be a go to destination for food! Having eaten here many times in the past and had excellent service and food, its safe to say im getting less and less impressed with the place. On the last seating here - we were shoved in a room with so many other people you really had to be careful... More 

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Restaurant Details

Location and Contact Information

  • Address: Marina, Penarth CF64 1TT, Wales
  • Location: Europe  >  United Kingdom (UK)  >  Wales  >  Southern Wales  >  Vale of Glamorgan  >  Penarth
  • Phone Number: +44 (0)29 2070 5551

Price and Cuisine

  • Average Prices: USD 67 - 67

Questions & Answers

Questions? Get answers from El Puerto Restaurant staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?