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On the Border

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19921 E Jackson Dr, Independence, MO 64057-1596
816-759-2110
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Today
10:00 am - 11:00 pm
Closed now
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Hours:
Mon - Fri 11:00 am - 11:00 pm
Sat - Sun 10:00 am - 11:00 pm
Dining options: Dinner, Lunch

TripAdvisor Reviewer Highlights

Read all 44 reviews
Visitor rating
  • 9
    Excellent
  • 18
    Very good
  • 11
    Average
  • 4
    Poor
  • 2
    Terrible
Rating summary
  • Food
    3.5 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3.5 of 5 stars
Good Mexican Food & Drinks

Good service and plenty of items on the menu. Think a Mexican version of Chili's. Pricier than your typical neighborhood Mexican restaurant, this chain does have some very interesting items on a routine changing menu.

4 of 5 starsReviewed July 14, 2015
Rick C
,
Nashville, Tennessee
credit card Amex Card Member Review
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44 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
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English first
Nashville, Tennessee
Level Contributor
31 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 14, 2015 credit card Amex Card Member Review

Good service and plenty of items on the menu. Think a Mexican version of Chili's. Pricier than your typical neighborhood Mexican restaurant, this chain does have some very interesting items on a routine changing menu.

Was this review helpful? Yes
Florissant, MO
Level Contributor
206 reviews
104 restaurant reviews
common_n_restaurant_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed July 12, 2015

Ate here on a very busy Friday evening. We had an outstanding waitress -- Brittney -- who saw to it that we had everything we needed. Our food was very good. My daughter and I shared an order of fajitas. Serving size was generous. My husband enjoyed his food too (sorry, I can't remember what he ordered). We have eaten... More 

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Kansas City, Missouri
Level Contributor
253 reviews
120 restaurant reviews
common_n_restaurant_reviews_1bd8 234 helpful votes
4 of 5 stars Reviewed June 10, 2015

The veggie fajita was one of the two best I have had. The portobellos take it to the top. Good serving size, great variety of vegetables, good sides, and absolutely delicious. I appreciate that there were items on the menu that were serious, flavorful, and worth my attention. Saray was one of the best servers I have experienced. She was... More 

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Seattle, Washington
Level Contributor
13 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 11, 2015

Went there with Family while I was in town and was Very happy with the Food and Service would go again

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Kansas City
Level Contributor
49 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed April 1, 2015

We stopped going to On the Border for a while, thinking that maybe... just maybe.. the service would improve during the week. However, we were once again disappointed. From the time we walked into the door, to the time we were asked for a drink order, it was almost 10 minutes. When you are sitting in the bar during happy... More 

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Missouri
Level Contributor
85 reviews
58 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed March 10, 2015

This place is getting better. The service is sometimes just odd but bad and always polite. Food selections are improving. Three of us ordered and two orders were done wrong.

Was this review helpful? Yes
Level Contributor
151 reviews
118 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed March 2, 2015

Hadn't been to an On the Border in quite a while. First, let me state our server, Saray, was one of the best and most attentive I've had in a long time. She is tops and should be patted on the back for her good efforts. We started with the Guacamole Live and it just didn't taste as bright and... More 

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Level Contributor
20 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 24, 2015

We were looking for a place to grab dinner before the hockey game. We were a party of 5, no reservations on a Saturday evening. The first place had a 30min wait so we hopped back in the car and wound up here - so glad we did! There was no wait, they seated us right away. The guacamole we... More 

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Carthage, Texas
Level Contributor
53 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed December 8, 2014

We have eaten at several On The Borders and this one was not the best. The service was good, but the food was only luke warm. We paid extra for fajita beef on our nachos and rec'd a very small serving of beef. Disappointed. Plus, if your going to play background music in a Mexican eatery, please make it Mexican-type... More 

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SocialOTB, Manager at On the Border, responded to this review

Kirk, thank you for your review. While we are glad that the service was good, we apologize that the rest of your visit wasn’t as pleasant. It is always our goal to provide great food and we regret that this was not your experience. Please contact our Guest Relations Manager so we can make things right with you. 888-682-6882 Monday... More 

Dallas, Texas
Level Contributor
9 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 3, 2014

Average Tex/Mex food at a somewhat inflated price did not meet the TexMex craving/expectations of the family. Great salsa and good chips were a pleasant discovery. Good service and clean surroundings. However, these did not make up for price/value of the meal overall.

Was this review helpful? Yes
SocialOTB, Manager at On the Border, responded to this review

Bill, thank you for your review. Your opinion is important to us and helps us improve operations. Please contact our Guest Relations Manager if you would like to discuss your experience any further. 888-682-6882 Monday – Friday 9am-5pm Central Time or online at http://www.ontheborder.com/contact-us.aspx Thank you! More 

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Restaurant Details

Location and Contact Information

  • Address: 19921 E Jackson Dr, Independence, MO 64057-1596
  • Location: United States  >  Missouri (MO)  >  Independence
  • Phone Number: 816-759-2110

Price and Cuisine

  • Cuisine: Mexican
Open Hours
Sunday
10:00 am - 11:00 pm
Monday
11:00 am - 11:00 pm
Tuesday
11:00 am - 11:00 pm
Wednesday
11:00 am - 11:00 pm
Thursday
11:00 am - 11:00 pm
Friday
11:00 am - 11:00 pm
Saturday
10:00 am - 11:00 pm

Questions & Answers

Questions? Get answers from On the Border staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?