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On the Border

Mexican
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19921 E Jackson Dr, Independence, MO 64057-1596
816-759-2110
Website
Today
11:00 am - 11:00 pm
Closed now
See all hours
Hours:
Mon - Fri 11:00 am - 11:00 pm
Sat - Sun 10:00 am - 11:00 pm

TripAdvisor Reviewer Highlights

Read all 38 reviews
Visitor rating
  • 9
    Excellent
  • 14
    Very good
  • 9
    Average
  • 4
    Poor
  • 2
    Terrible
Rating summary
  • Food
    3.5 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3.5 of 5 stars
Most recent review
Not as good as I'd remembered

Hadn't been to an On the Border in quite a while. First, let me state our server, Saray, was one of the best and most attentive I've had in a long time. She is tops and should be patted on the back for her good efforts. We started with the Guacamole Live and it just didn't taste as bright and... read more

3 of 5 starsReviewed March 2, 2015
Brad I
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38 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Top Contributor
77 reviews 77 reviews
60 restaurant reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 2, 2015 NEW

Hadn't been to an On the Border in quite a while. First, let me state our server, Saray, was one of the best and most attentive I've had in a long time. She is tops and should be patted on the back for her good efforts. We started with the Guacamole Live and it just didn't taste as bright and... More 

Was this review helpful? Yes
Contributor
11 reviews 11 reviews
8 restaurant reviews
5 of 5 stars Reviewed January 24, 2015

We were looking for a place to grab dinner before the hockey game. We were a party of 5, no reservations on a Saturday evening. The first place had a 30min wait so we hopped back in the car and wound up here - so glad we did! There was no wait, they seated us right away. The guacamole we... More 

Was this review helpful? Yes
Carthage, Texas
Senior Contributor
48 reviews 48 reviews
31 restaurant reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 8, 2014

We have eaten at several On The Borders and this one was not the best. The service was good, but the food was only luke warm. We paid extra for fajita beef on our nachos and rec'd a very small serving of beef. Disappointed. Plus, if your going to play background music in a Mexican eatery, please make it Mexican-type... More 

Was this review helpful? Yes
SocialOTB, Manager at On the Border, responded to this review

Kirk, thank you for your review. While we are glad that the service was good, we apologize that the rest of your visit wasn’t as pleasant. It is always our goal to provide great food and we regret that this was not your experience. Please contact our Guest Relations Manager so we can make things right with you. 888-682-6882 Monday... More 

Dallas, Texas
Senior Reviewer
9 reviews 9 reviews
6 restaurant reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 3, 2014

Average Tex/Mex food at a somewhat inflated price did not meet the TexMex craving/expectations of the family. Great salsa and good chips were a pleasant discovery. Good service and clean surroundings. However, these did not make up for price/value of the meal overall.

Was this review helpful? Yes
SocialOTB, Manager at On the Border, responded to this review

Bill, thank you for your review. Your opinion is important to us and helps us improve operations. Please contact our Guest Relations Manager if you would like to discuss your experience any further. 888-682-6882 Monday – Friday 9am-5pm Central Time or online at http://www.ontheborder.com/contact-us.aspx Thank you! More 

Independence, Missouri
Top Contributor
98 reviews 98 reviews
72 restaurant reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 14, 2014

Any time I have gone to an On the Border restaurant, I walked in knowing what I was going to get. The service is good. Servings of chips and salsa are generous. The server suggested a Cornonarita which I had never tried before. It was a good suggestion. I often order a la carte because I don't need the beans... More 

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Seward, Nebraska
Contributor
13 reviews 13 reviews
7 restaurant reviews
5 of 5 stars Reviewed September 28, 2014

Great service from waitress. Great food. Love the queso and chips and margaritas. Very relxasing environment to sit and visit. No one rushed us out the door. Ill definitely be back.

Was this review helpful? Yes
SocialOTB, Manager at On the Border, responded to this review

Thank you for your kind review. We are thrilled that you love our chips, queso, margaritas and atmosphere. We appreciate you and we look forward to serving you again. Please come back soon! More 

Senior Contributor
22 reviews 22 reviews
15 restaurant reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 1, 2014

The food is far from Mexican. The salsa was good. Guacamole had good flavor, but was chunky like they were to lazy to cut it up. The food was okay, just weird. Beans weren't really refried, and rice was a joke. Mine tasted sweet with nothing that resembled Mexican flavor. Expensive too. Queso was good.

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
3 restaurant reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 17, 2014

The food is always good with nice portions. The service was a little slow. I was starting to rethink my tip amount when I was waiting for our to go box.

Was this review helpful? Yes
Senior Contributor
32 reviews 32 reviews
17 restaurant reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 28, 2014

Good Mexican restaurant chain. Good value if you are a traveler on a business budget. All you can eat tacos for $8.99 and great Happy Hour specials.

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Saint Louis, Missouri
Top Contributor
232 reviews 232 reviews
70 restaurant reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed May 8, 2014

Good location, good food, reasonable prices, good drinks. What more can you ask for in a restaurant. A great place for Mexican food in Independence

Was this review helpful? Yes

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Restaurant Details

Location and Contact Information

  • Address: 19921 E Jackson Dr, Independence, MO 64057-1596
  • Location: United States  >  Missouri (MO)  >  Independence
  • Phone Number: 816-759-2110

Price and Cuisine

  • Cuisine: Mexican
Open Hours
Sunday
10:00 am - 11:00 pm
Monday
11:00 am - 11:00 pm
Tuesday
11:00 am - 11:00 pm
Wednesday
11:00 am - 11:00 pm
Thursday
11:00 am - 11:00 pm
Friday
11:00 am - 11:00 pm
Saturday
10:00 am - 11:00 pm

Questions & Answers

Questions? Get answers from On the Border staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?