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On the Border

Mexican
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19921 E Jackson Dr, Independence, MO 64057-1596
816-759-2110
Website
Today
11:00 am - 11:00 pm
Open now
See all hours
Hours:
Mon - Fri 11:00 am - 11:00 pm
Sat - Sun 10:00 am - 11:00 pm

TripAdvisor Reviewer Highlights

Read all 40 reviews
Visitor rating
  • 9
    Excellent
  • 14
    Very good
  • 11
    Average
  • 4
    Poor
  • 2
    Terrible
Rating summary
  • Food
    3.5 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3.5 of 5 stars
Service is unpredictable

We stopped going to On the Border for a while, thinking that maybe... just maybe.. the service would improve during the week. However, we were once again disappointed. From the time we walked into the door, to the time we were asked for a drink order, it was almost 10 minutes. When you are... read more

3 of 5 starsReviewed April 1, 2015
bteghtmeyer
,
Kansas City
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40 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Kansas City
Senior Contributor
45 reviews 45 reviews
28 restaurant reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed April 1, 2015

We stopped going to On the Border for a while, thinking that maybe... just maybe.. the service would improve during the week. However, we were once again disappointed. From the time we walked into the door, to the time we were asked for a drink order, it was almost 10 minutes. When you are sitting in the bar during happy... More 

Was this review helpful? Yes
Missouri
Top Contributor
71 reviews 71 reviews
46 restaurant reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 10, 2015

This place is getting better. The service is sometimes just odd but bad and always polite. Food selections are improving. Three of us ordered and two orders were done wrong.

Was this review helpful? Yes
Top Contributor
93 reviews 93 reviews
74 restaurant reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed March 2, 2015

Hadn't been to an On the Border in quite a while. First, let me state our server, Saray, was one of the best and most attentive I've had in a long time. She is tops and should be patted on the back for her good efforts. We started with the Guacamole Live and it just didn't taste as bright and... More 

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Contributor
14 reviews 14 reviews
10 restaurant reviews
5 of 5 stars Reviewed January 24, 2015

We were looking for a place to grab dinner before the hockey game. We were a party of 5, no reservations on a Saturday evening. The first place had a 30min wait so we hopped back in the car and wound up here - so glad we did! There was no wait, they seated us right away. The guacamole we... More 

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Carthage, Texas
Senior Contributor
48 reviews 48 reviews
31 restaurant reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 8, 2014

We have eaten at several On The Borders and this one was not the best. The service was good, but the food was only luke warm. We paid extra for fajita beef on our nachos and rec'd a very small serving of beef. Disappointed. Plus, if your going to play background music in a Mexican eatery, please make it Mexican-type... More 

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SocialOTB, Manager at On the Border, responded to this review

Kirk, thank you for your review. While we are glad that the service was good, we apologize that the rest of your visit wasn’t as pleasant. It is always our goal to provide great food and we regret that this was not your experience. Please contact our Guest Relations Manager so we can make things right with you. 888-682-6882 Monday... More 

Dallas, Texas
Senior Reviewer
9 reviews 9 reviews
6 restaurant reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 3, 2014

Average Tex/Mex food at a somewhat inflated price did not meet the TexMex craving/expectations of the family. Great salsa and good chips were a pleasant discovery. Good service and clean surroundings. However, these did not make up for price/value of the meal overall.

Was this review helpful? Yes
SocialOTB, Manager at On the Border, responded to this review

Bill, thank you for your review. Your opinion is important to us and helps us improve operations. Please contact our Guest Relations Manager if you would like to discuss your experience any further. 888-682-6882 Monday – Friday 9am-5pm Central Time or online at http://www.ontheborder.com/contact-us.aspx Thank you! More 

Independence, Missouri
Top Contributor
110 reviews 110 reviews
80 restaurant reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed November 14, 2014

Any time I have gone to an On the Border restaurant, I walked in knowing what I was going to get. The service is good. Servings of chips and salsa are generous. The server suggested a Cornonarita which I had never tried before. It was a good suggestion. I often order a la carte because I don't need the beans... More 

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Seward, Nebraska
Senior Contributor
23 reviews 23 reviews
15 restaurant reviews
5 of 5 stars Reviewed September 28, 2014

Great service from waitress. Great food. Love the queso and chips and margaritas. Very relxasing environment to sit and visit. No one rushed us out the door. Ill definitely be back.

Was this review helpful? Yes
SocialOTB, Manager at On the Border, responded to this review

Thank you for your kind review. We are thrilled that you love our chips, queso, margaritas and atmosphere. We appreciate you and we look forward to serving you again. Please come back soon! More 

Senior Contributor
25 reviews 25 reviews
16 restaurant reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 1, 2014

The food is far from Mexican. The salsa was good. Guacamole had good flavor, but was chunky like they were to lazy to cut it up. The food was okay, just weird. Beans weren't really refried, and rice was a joke. Mine tasted sweet with nothing that resembled Mexican flavor. Expensive too. Queso was good.

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
3 restaurant reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 17, 2014

The food is always good with nice portions. The service was a little slow. I was starting to rethink my tip amount when I was waiting for our to go box.

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Restaurant Details

Location and Contact Information

  • Address: 19921 E Jackson Dr, Independence, MO 64057-1596
  • Location: United States  >  Missouri (MO)  >  Independence
  • Phone Number: 816-759-2110

Price and Cuisine

  • Cuisine: Mexican
Open Hours
Sunday
10:00 am - 11:00 pm
Monday
11:00 am - 11:00 pm
Tuesday
11:00 am - 11:00 pm
Wednesday
11:00 am - 11:00 pm
Thursday
11:00 am - 11:00 pm
Friday
11:00 am - 11:00 pm
Saturday
10:00 am - 11:00 pm

Questions & Answers

Questions? Get answers from On the Border staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?