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Shake Shack

Certificate of Excellence
$$
Neighborhood:
Upper West Side
American, Fast Food
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366 Columbus Avenue, New York City, NY 10024
6467478770
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Today
11:00 am - 11:00 pm
Open now
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Hours:
Sun - Sat 11:00 am - 11:00 pm
Dining options: Late Night, Lunch, Accepts American Express, Accepts Discover, Accepts Mastercard, Accepts Visa, Highchairs Available, Parking Available, Seating, Serves Alcohol, Street Parking, Takeout, Television, Wheelchair Accessible, Wine and Beer
Good for: Families with children, Dining on a budget
Description: Shake Shack is a modern day "roadside" burger stand serving the...
Shake Shack is a modern day "roadside" burger stand serving the most delicious burgers, fries, hot dogs, frozen custard, beer, wine and more.
read more

TripAdvisor Reviewer Highlights

Read all 850 reviews
Visitor rating
  • 403
    Excellent
  • 321
    Very good
  • 108
    Average
  • 12
    Poor
  • 6
    Terrible
Rating summary
  • Food
    4.5 of 5 stars
    Service
    4 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    3.5 of 5 stars
Most Delicious Burger EVER!

This is the absolute best burger and shake I've ever eaten. The 50/50 Tea/Lemonade is delicious as well. It may look crowded, but the wait is minimal, 10 minutes tops.

5 of 5 starsReviewed 1 week ago
Brittany J
,
Elkton, Maryland
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850 Reviews from our TripAdvisor Community

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Elkton, Maryland
Level Contributor
56 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the absolute best burger and shake I've ever eaten. The 50/50 Tea/Lemonade is delicious as well. It may look crowded, but the wait is minimal, 10 minutes tops.

Helpful?
Thank Brittany J
Langholm, United Kingdom
Level Contributor
7 reviews
5 of 5 stars Reviewed 1 week ago

Great food and great price !!! Chips and cheese are amazing along with everything else I tried....even the puddings

Helpful?
Thank Gillianb2004
Scott, Arkansas
Level Contributor
31 reviews
12 restaurant reviews
5 of 5 stars Reviewed 2 weeks ago

Good hamburger and fries, liked the busy flow of people to watch interesting seating downstairs fun place for lunch

Helpful?
Thank Elmosboodles
Level Contributor
130 reviews
93 restaurant reviews
common_n_restaurant_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

NY has a lot of very nice burgers... But Shake Shack is special. Their double burger is amazing. The traditional sauce is awesome. French fries are well prepared. Very nice place to have a wonderful quick meal.

Helpful?
Thank Guilherme_Menegassi
Washington, Pennsylvania
Level Contributor
14 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

When found the hair, the manager only said: sorry, here's another one... Probably from the same chef... Expected a better food, but the simplicity is for just a regular restaurant for those who need to get out of mcdonalds for something healthier! Good luck

Helpful?
Thank Elias Z
New York City, New York
Level Contributor
61 reviews
40 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Having passed the Columbus Avenue location since the place opened, I had never gone in because of the endless lines, stretching out the door and around the corner. With this kind of crowd I figured it must be worth the wait. Well, not really...I guess it is the herding instinct that gets people to wait when they see others waiting.... More 

Helpful?
Thank Paul M
Rockledge, Florida
Level Contributor
52 reviews
40 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I love Shake Shack burgers and fries. Perfect crispy and seasoned fries. The burgers are good. The wait sucks, it's crowded and minimal seating though.

Helpful?
Thank AMoon31
Wilmore, United States
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We were visiting NYC over holidays - took family of 6 to Shake Shack. Great food, great menu - long lines that were served fast and friendly. But good luck finding a place to sit! Even the little basement seating area is too small for crowds. But go for the food!!

Helpful?
Thank Jon K
Level Contributor
38 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 8, 2016

this place is really popular so be prepared to wait in the line but it is quite worth. the burger is very tasty and juicy.

Helpful?
Thank Luciana D
Zionsville, Indiana
Level Contributor
128 reviews
46 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed January 7, 2016

This may not be the healthiest food, but it is hard to resist. Familiar enough for kids to love it and indulgent enough for parents to want to bring them back. If you are single or a couple there are better places to eat, but if you have your family with you, this is a sure crowd pleaser and a... More 

Helpful?
Thank Mike46077

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Restaurant Details

Location and Contact Information

  • Address: 366 Columbus Avenue, New York City, NY 10024
  • Location: United States  >  New York (NY)  >  New York City>  > Upper West Side
  • Neighborhood: Upper West Side
  • Phone Number: 6467478770

Price and Cuisine

  • Average Prices: USD 5 - 20
  • Cuisine: American, Fast Food

Restaurant Characteristics

  • Good for: Families with children, Dining on a budget

Description

Shake Shack is a modern day "roadside" burger stand serving the most delicious burgers, fries, hot dogs, frozen custard, beer, wine and more.
Open Hours
Sunday
11:00 am - 11:00 pm
Monday
11:00 am - 11:00 pm
Tuesday
11:00 am - 11:00 pm
Wednesday
11:00 am - 11:00 pm
Thursday
11:00 am - 11:00 pm
Friday
11:00 am - 11:00 pm
Saturday
11:00 am - 11:00 pm

Questions & Answers

Questions? Get answers from Shake Shack staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?

Staying in Upper West Side

Neighborhood Profile
Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theater performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
Explore this neighborhood