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35 Nitro Market Pl, Cross Lanes, WV 25313-4400
304-776-9440
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TripAdvisor Reviewer Highlights

Read all 10 reviews
Visitor rating
  • 1
    Excellent
  • 1
    Very good
  • 5
    Average
  • 0
    Poor
  • 3
    Terrible
Rating summary
  • Food
    4.5 of 5 stars
    Service
    3 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    2.5 of 5 stars
Most recent review
Wow, this is horrible

I'm actually still in this stupid restaurant. The service staff, while friendly enough, keeps walking outside to talk with their buds, so twice now I have heard my order called up by the "kitchen" and the. Watched it sit their behind an empty counter. Which...frankly...was a blessing once I got... read more

1 of 5 starsReviewed October 12, 2014
thegreater
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10 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
1 review
1 of 5 stars Reviewed October 12, 2014

I'm actually still in this stupid restaurant. The service staff, while friendly enough, keeps walking outside to talk with their buds, so twice now I have heard my order called up by the "kitchen" and the. Watched it sit their behind an empty counter. Which...frankly...was a blessing once I got the food. Pizza - burnt. Al fredo sauce looks like... More 

Was this review helpful? Yes
Concord, North Carolina
Senior Contributor
37 reviews 37 reviews
33 restaurant reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 3, 2014

Not a local, but we travel through this area often and always plan our trip to be able to stop at this restaurant for lunch. As always, the food was very good and a great value. The staff was friendly and capable and the service was great. I always feel like they appreciate my being there.

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Upland, California
Top Contributor
159 reviews 159 reviews
37 restaurant reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed September 17, 2013

All Fazoli's offer a good menu and no-frills italian. This place is no different. The upkeep of the place is a little lacking however. It felt like they should put a little more money into keeping it looking new. It makes you question the look of the kitchen, when there is a little ngelect in the front of the house.... More 

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Saint Albans, West Virginia
1 review
1 of 5 stars Reviewed April 13, 2013

This is a terrible place to eat. My family and I went for dinner and after ordering all of our food and getting ready to eat, we realized that the parmesan cheese that is left on the table was molded. We checked a few of the other tables and they were the same. There were different colored layers in the... More 

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North Canton, OH
Top Contributor
97 reviews 97 reviews
16 restaurant reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed March 2, 2013

Fazoli's is fast Italian food. Doesn't mean it's good Italian food. Ravioli was dry, lasagna was dry. Of course it was late at night but still.....

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Mount Vernon, Ohio, United States
Senior Contributor
25 reviews 25 reviews
15 restaurant reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 24, 2013

Food and service here was your fast food joint Italian style. Stopped here for a quick bite before turning in. We were the last ones in the door and closed the place up. We were well treated even though they were wanting to close up and go home. We really liked the food, especially the warm and tasty bread.We would... More 

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West Virginia
Contributor
15 reviews 15 reviews
5 restaurant reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed August 30, 2012

This is by far the worst Fazolis I have ever visited.I went during lunch time and there was one person in the whole place.I ordered my food and after30 MINUTES LATER I still had no food.Once I finally received my food I was told there were no breadsticks ready.This was completely unacceptable and I got a refund and went elsewhere... More 

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Contributor
13 reviews 13 reviews
8 restaurant reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 17, 2012 via mobile

We went there today for lunch. I haven't been there for a while and I wasn't impressed with the changes. The price increases were shocking. NOT WORTH IT. Very disappointing. Probably won't be back.

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burgaw
Senior Reviewer
7 reviews 7 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 22, 2012

Never heard of Fazolis until went to Cross Lanes WV for the first time. Me being from New York an very picky as to what kind of Italian food I eat. Surprise , very good and well worth it.

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Myrtle Beach, South Carolina
Top Contributor
96 reviews 96 reviews
76 restaurant reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed November 10, 2011 via mobile

Average across the boards! Food is always decent, staff is ok, restaurant is clean! The only downer is that the drive thru is very slow, but with this type of food it can be expected.

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Restaurant Details

Location and Contact Information

  • Address: 35 Nitro Market Pl, Cross Lanes, WV 25313-4400
  • Location: United States  >  West Virginia (WV)  >  Cross Lanes
  • Phone Number: 304-776-9440

Price and Cuisine

  • Cuisine: Italian

Questions & Answers

Questions? Get answers from Fazoli's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?