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22 reviews from our community

Visitor rating
    5
    2
    3
    2
    10
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
1 review
1 of 5 stars Reviewed December 7, 2014 via mobile

Every time my family and I have ordered here in the last month there has always been something wrong with my order when I get it. last time I ordered spicy chicken tenders and fries, got chicken wings. Called to ask what was up and Brittany stated 'oh those were taken off the menu' why didn't you tell me when... More 

Was this review helpful? Yes
Roanoke, Virginia
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed June 2, 2014

Average food, below average service and average or even high prices..... this wasnt the first time my food wasnt hot enough either... not really worth the trip..

Was this review helpful? Yes
Roanoke, Virginia
1 review
1 of 5 stars Reviewed April 9, 2014

Horrible- better experience in the past but recently had a horrible experience. While the food was good the wait staff need to go back and take a class in customer service to brush up on their people skills. The waitress rudely reached a cross both me and my husband to grab plates almost knocking the drink out of my husband's... More 

Was this review helpful? Yes
Roanoke, Virginia
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 11, 2014

Rude. Will NOT answer the phone or open the door until opening at 11:00 ON THE DOT (meaning if you want to order pizza for a big luncheon, it cannot happen here). After calling multiple times, I drove over to try and order and knocked on door (15 minutes prior to opening) and lady shook her head "no!" I have... More 

Was this review helpful? Yes
Roanoke, Va
Reviewer
4 reviews 4 reviews
3 restaurant reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed October 7, 2013

My sister, son and I ate here Saturday afternoon at 12:15. We ordered an Xl cheese pizza with cheese and pepperoni, two salads, garlic cheese bread and an eggplant Parmesan sub. My sister and I proceeded to put parmesan cheese on our pizza, salad and cheese bread. Then, we came to find out the bottom of the parmesan container was... More 

Was this review helpful? Yes 1
Goodview, Virginia
Senior Contributor
46 reviews 46 reviews
16 restaurant reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed September 3, 2013

Poor food, terrible service, dirty place and poor service. No wonder no one is there when you drive by. I won't go again.

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Troutville
Senior Contributor
34 reviews 34 reviews
23 restaurant reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 12, 2013

We enjoy Frank's Pizza and Italian Subs because of the friendly atmosphere and most of all because of their delicious menu items. All are wonderful! If it's Italian you want, try Franks! :)

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1 review
1 of 5 stars Reviewed August 7, 2013 via mobile

Family being new here decided to try them. After a delayed welcome we waited for service. Order was wrong, pizza was missing ingredients, and when I talked with the "manager" we were wrong for trying the pizza nd not noticing the missing ingredients so we were responsible to pay for their mistake. Won't be revisiting!

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Roanoke
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 31, 2013

It was memorial day, a friend and myself decided to go pick up a part and then return to Fanks for a slice of pizza. I parked in a parking space and mind you the parking lot was empty. It was Memorial Day. Upon arriving back to Franks, my car wasn't there. So, I went inside to ask where they... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 1, 2012 via mobile

Last week, a friend and I stopped in to grab some lunch. As we were walking in, an employee was standing outside the front door smoking. Not only do I suffer from severe asthma, but it's unprofessional to smoke outside a business. I tried to give our server the benefit of the doubt, but we sat at the table for... More 

Was this review helpful? Yes 1

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Additional Information about Frank's Pizza & Italian Subs

Address: Brambleton Avenue, Roanoke, VA
Location: United States  >  Virginia (VA)  >  Roanoke
Cuisine: Delicatessen, Pizza

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Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?

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