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Dunkin' Donuts

$$
Bakeries, Bagels, Donuts
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3620 Franklin Rd SW, Roanoke, VA 24014
(540) 343-3170
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TripAdvisor Reviewer Highlights

Read all 14 reviews
Visitor rating
  • 2
    Excellent
  • 6
    Very good
  • 1
    Average
  • 4
    Poor
  • 1
    Terrible
Rating summary
  • Food
    3 of 5 stars
    Service
    2 of 5 stars
  • Value
    3 of 5 stars
    Atmosphere
Great food/coffee quality

The doughnuts here just taste better - maybe it's the South Roanoke water. The staff does need some Ritz Carlton training but if you expect the worst you will be surprised! Be careful in parking lot - about an accident a week - mostly due to thoughtless drivers.

4 of 5 starsReviewed January 31, 2015
Brad D
,
Roanoke, Virginia
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14 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Roanoke, Virginia
Top Contributor
85 reviews 85 reviews
47 restaurant reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 31, 2015

The doughnuts here just taste better - maybe it's the South Roanoke water. The staff does need some Ritz Carlton training but if you expect the worst you will be surprised! Be careful in parking lot - about an accident a week - mostly due to thoughtless drivers.

Was this review helpful? Yes
Martinsville, Virginia
Top Contributor
52 reviews 52 reviews
30 restaurant reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed December 2, 2014

We usually frequent this Dunkin' Doughnuts each time we travel to Roanoke. Ever since the re-model and removal of the Baskin Robins, it seems that the new staff are pushy and won't give customers time to make a decision. The last vist a couple of weeks ago, the staff was so rude that I only ordered my doughnuts and didn't... More 

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Middlesex, New Jersey
Top Contributor
217 reviews 217 reviews
136 restaurant reviews
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed November 20, 2014

My wife and son walked over here for breakfast take-out for 4 of us while I got gas next door at the Shell Station. I could tell the place was busy with cars constantly pulling in and out. The wait time was crazy, I could have been 25 mi down the road before they came out with the order. My... More 

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Princeton, West Virginia
Senior Reviewer
9 reviews 9 reviews
6 restaurant reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 28, 2014

Donuts were great, as they usually are. However, the personnel that sell the donuts are not particularly pleasant. I would buy their donuts again, but wish they would train their workers to be more courteous.

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VA
Senior Reviewer
7 reviews 7 reviews
3 restaurant reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 28, 2014

The service is great here. The people are so friendly and seem to know exactly how to fix a great cup of coffee. They have a large selection of doughnuts and small selection of other foods as well.

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24073
Top Contributor
68 reviews 68 reviews
46 restaurant reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed September 1, 2014

When this place 1st opened the service was fast and coffee was always spot on & the staff was quick, nice and attentive. In the last several months though, each time we go in theres someone that's supposed to be working behind the counter that instead is chatting with grandma or their kids or friends off to the side. The... More 

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Roanoke, Virginia
Top Contributor
52 reviews 52 reviews
41 restaurant reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed November 18, 2013

I used to frequent this joint (daily x2 years) until I got tired of having to debate every 530am coffee order with one of the staff who worked there. Transitioned to Starbucks and have hardly looked back. Tried it again a short time ago and took 10 mins to fill my order of an iced coffee. Only one person working... More 

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Roanoke, Virginia
Senior Contributor
40 reviews 40 reviews
34 restaurant reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 3, 2013

I stop in at the one on electric rd all the time. Food is always fresh and the service friendly and competent.

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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 21, 2013

Coffe is hot and tastes fresh. The bagels were good, too. I found that the servers were friendly and courteous. The service was prompt. The resturant was clean.

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Blacksburg, Virginia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 22, 2012

Great people work there. Most DDs don't have a solid staff, but here they are friendly, know your drink, give out samples, and care about how you're doing.

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Restaurant Details

Location and Contact Information

  • Address: 3620 Franklin Rd SW, Roanoke, VA 24014
  • Location: United States  >  Virginia (VA)  >  Roanoke
  • Phone Number: (540) 343-3170

Price and Cuisine

  • Average Prices: USD 20
  • Cuisine: Bakeries, Bagels, Donuts

Questions & Answers

Questions? Get answers from Dunkin' Donuts staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?