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The Windmill Inn

54 Nore Road, Portishead BS20 6JZ, England
01275 843677
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Ranked #17 of 26 restaurants in Portishead
Cuisines: English
Dining options: Breakfast/Brunch, Reservations, Delivery, Late Night
5 visitor photos
Restaurant details
Dining options: Breakfast/Brunch, Reservations, Delivery, Late Night
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193 reviews from our community

59% Recommend
    33
    81
    29
    19
    31
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
World city
Contributor
14 reviews 14 reviews
9 restaurant reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 6, 2014 NEW

Like this place and not disappointed Fulliers were taking over. I highly their pubs. But today fish and chips non light bite was most disappointing and was boarding the worst I have ever tried to eat. My 6 and 8 year olds had light bite and I had 'full'. Their portion was spot on, mine about 5mm thick, covered in... More

Was this review helpful? Yes
Windmill I, General Manager at The Windmill Inn, responded to this review

Hi Thank you for taking the time to give us your feedback after your recent visit. I am happy to hear that your children meals were of the quality you expected. If you could contact me direct at windmill@fullers.co.uk or 01275818483 I would welcome the opportunity to discuss your visit in more detail to ensure your next visit will be... More

Bristol, United Kingdom
Reviewer
4 reviews 4 reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 4, 2014 NEW

Having been disappointed on an earlier visit after the change of ownership, I am pleased to say that the criticisms by both myself and the other customers seems to be having an impact. I visited The Windmill on Thursday. My fish and chips and my wife's "lighter bite" lasagne were well proportioned and delicious. The desserts were also up to... More

Was this review helpful? Yes 2
Windmill I, General Manager at The Windmill Inn, responded to this review

Hi Chris Thank you for your comments on your two visits to the Windmill I take feedback both good and bad as a value to my business as it allows me and my team to improve our customer experience. You are correct with your comment that we have listen, It is always difficult when taking over a business during transition... More

weston-super-mare
Contributor
15 reviews 15 reviews
5 restaurant reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 3, 2014 NEW

Visited today and generally we enjoyed the visit. Nice atmosphere and lovely view from outside. However although the food was tasty, it was not really value for Money, nearly £20 for two very average type pub meals, and quite small portions. The lady in front ordered a light bite meal and when I saw it arrive it was about the... More

Was this review helpful? Yes 1
Windmill I, General Manager at The Windmill Inn, responded to this review

Hi There Thank you for posting your comments on your recent visit, it is nice to see you enjoyed it. We do feel our prices reflect our offering and also offer the light bite menu if it is not a main meal you are after which is priced accordingly. However we are aware that customers are always looking for value... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 3, 2014 NEW

been a couple of months since we had been there but the food has gone down hill and the normal fast service took over 40 mins so no overly impressed

Was this review helpful? Yes 1
Windmill I, General Manager at The Windmill Inn, responded to this review

Hi Mike Thank you for your feedback on your visit today I welcome all guest comments as it helps me and my team improve the service we operate. As you stated the speed of service is normally very quick and I apologies that this was not the case today. We had some operational issue's which if you would like to... More

Bristol
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 30, 2014

Me and my partner have been customers at The Windmill for years, we hadn't been there for a few months so decided to take the family for a meal to celebrate a birthday. We ordered 5 Scampi and Chips and one Hunters Chicken. The meals were served to us in approx 10 minutes and literally thrown on the table by... More

Was this review helpful? Yes 1
Windmill I, Manager at The Windmill Inn, responded to this review

Hi Amy I am sorry to hear that your experience on Monday 30th June was not at the normal standard you expected. I am trying to maintain the high standards that the Windmill has and welcome all guest feedback during this transition period. The fact that you have taken the time to post a comment I would like the opportunity... More

Cardiff, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 restaurant reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed June 29, 2014

Horrible staff, the main older bar maid is the rudest thing ever and the new owner is also rude. What has happened?? Then again it's always been microwave meals anyway just now it's a tiny portion. Don't bother.

Was this review helpful? Yes 4
Windmill I, Manager at The Windmill Inn, responded to this review

Dear Sir Thank you for taking the time to post a comment it is important that we receive guest feedback as it allows us to improve our customer experience. I am sorry to hear that this was not the case when you recently visited and would welcome the opportunity to discuss you visit personally. You obviously enjoy the windmill so... More

Portishead, United Kingdom
Top Contributor
57 reviews 57 reviews
12 restaurant reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed June 28, 2014

With mixed reviews here we have to say that our meal today was most satisfactory, we had a sirloin steak cooked to perfection. I should point out that I never accept shoddy service or poor food. On arrival a young lady came over to clean our table and made us welcome. The "free" pudding with ice cream was like homemade.... More

Was this review helpful? Yes 1
Windmill I, General Manager at The Windmill Inn, responded to this review

Hi Jeff and Di It is so nice to see you enjoyed your visit with us I shall ensure your kind words are past on to my team I know they appreciate it. We value all guest feedback both good and bad as we accept that we don't always get it right but by yours and other guests comments we... More

Clevedon, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 27, 2014

The food was delicious and was matched by faultless customer service.A special mention to the wonderful Molly ( with a y!) who made it a night to remember.The Windmill Inn is a delight,thanks to the excellent team of staff and fine dining.Thank you so much.

Was this review helpful? Yes 1
Windmill I, General Manager at The Windmill Inn, responded to this review

Hi Rachel I am glad to see you enjoyed your visit to the Windmill and thank you for taking the time to tell us about it. During the transition period it is important that we try and deliver the standards people have come to expect from the windmill and I know the team will take great heart from your comments.... More

1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed June 25, 2014

Having been a regular at the windmill ever since it opened I, m afraid to say wont be going back again unless everything improves. There is no comparison to the food under the previous owner never had a bad meal then.the staff seem demoralised and very sullen the whole atmosphere has changed. Must agree with all the other poor reviews... More

Was this review helpful? Yes 6
Windmill I, General Manager at The Windmill Inn, responded to this review

Hi Christine Thank you for posting your comments after your visit to the windmill and I am sorry that we disappointed you. I know both myself on behalf of Fullers and the team do not wish the standards to drop so I would welcome the opportunity to discuss your visit personally as I am committed to continue the same good... More

Bristol, United Kingdom
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 24, 2014

We have been going to The Windmill every Friday evening all year round for 5 to 6 years, It was always a pleasant evening with good food, friendly proficient staff and wonderful views across the channel (yes you can see Wales nothing wrong with that C Thompson) However since the change of owners everthing seems to have gone down hill.... More

Was this review helpful? Yes 5
Windmill I, General Manager at The Windmill Inn, responded to this review

Hi Lawton and Carol So glad you choose to visit the windmill again and am sorry that it didn't meet your normal expectations. As we go through the transition period we have made some product changes with the chips. However the portion sizes have remained, but sometimes that goes wrong. I am trying to speak to as many guests as... More

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