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Costa Coffee

Coffee Shop
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12 West Street, Horsham RH12 1PB, England
01403 230 289
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TripAdvisor Reviewer Highlights

Read all 21 reviews
Visitor rating
  • 3
    Excellent
  • 7
    Very good
  • 8
    Average
  • 3
    Poor
  • 0
    Terrible
Rating summary
  • Food
    3.5 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3.5 of 5 stars
So dull and uninviting

Went into the branch today at 5.30. Half was closed off for cleaning (sic) leaving us to all be in a very small area with sticky tables and floor sweepings all around. I can understand cleaning towards the end if the day but one and a half hours before closing seems unnecessary. Barista filled my... read more

3 of 5 starsReviewed January 8, 2014
robiwatts
,
Seaford, United Kingdom
via mobile
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21 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Seaford, United Kingdom
Top Contributor
59 reviews 59 reviews
50 restaurant reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed January 8, 2014 via mobile

Went into the branch today at 5.30. Half was closed off for cleaning (sic) leaving us to all be in a very small area with sticky tables and floor sweepings all around. I can understand cleaning towards the end if the day but one and a half hours before closing seems unnecessary. Barista filled my cup so full it was... More 

Was this review helpful? Yes
Horsham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 restaurant reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 19, 2013

Service used to be excellent in this branch. Russ i think his name was, used to be the manager, and the service was always excellent. It seems it is now run by a much more 'studenty' team who are not as dedicated

Was this review helpful? Yes
Horsham, United Kingdom
Reviewer
5 reviews 5 reviews
4 restaurant reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 10, 2013

Like coffee at Costa, no matter when it located. Good location for coffee esp after a day out shopping and chilling. Thank you for the nice taste of coffee

Was this review helpful? Yes
Horsham, United Kingdom
1 review
5 of 5 stars Reviewed February 10, 2013

I love Costa! Definitely the best Coffee shop in Horsham! The toasties and paninis are good value for money as they are served really quickly so you aren't sitting around waiting for them. The cakes are always stocked up so you have a choice of everything, and finally the drinks reach my expectation- amazing! Staff are also very cheerful whenever... More 

Was this review helpful? Yes
Horsham, United Kingdom
Top Contributor
59 reviews 59 reviews
27 restaurant reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed February 3, 2013

Costa in Horsham is our favourite coffee shop in Horsham. Sometimes I wonder why with the long queues and the tables that need clearing! But I like the atmosphere and the cheerful service, and of course, the coffee and range of snacks to enjoy. These range from a toasted brie and cranberry sauce panini to a slice of millionaires shortbread... More 

Was this review helpful? Yes
Horsham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 restaurant reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 9, 2013

I still don't understand why people queue at Costa when there are great alternatives nearby! Artisan, Cote and Bill's all offer better service (at table!), more atmosphere and a better range of pastries. The only thing Costa does well is coffee, but it's no better than the other places.

Was this review helpful? Yes
Horsham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 restaurant reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 19, 2012

Title says it all really. The staff work hard, but it can still take a while to get served at busy times. The coffee's good. The food is overpriced. There's plenty of seating, but the building layout gives a rather dark tunnel effect.

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Pulborough, United Kingdom
Contributor
18 reviews 18 reviews
13 restaurant reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 2, 2012

Prefect to run in and grab a coffee before getting the car from the car park.

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Sussex
Top Contributor
179 reviews 179 reviews
102 restaurant reviews
134 helpful votes 134 helpful votes
4 of 5 stars Reviewed May 3, 2012

Great coffee lovely seating area and a chilled environment for relaxing

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Horsham UK
Senior Contributor
42 reviews 42 reviews
31 restaurant reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed April 22, 2012

It needs a time & motion man to teach staff how to take orders and have them production-lined more quickly. Ridiculous that a coffe-shop queue should stretch to the door while the staff faff-about.....Costa quality as ever is good, prices are high,service is poor

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Restaurant Details

Location and Contact Information

  • Address: 12 West Street, Horsham RH12 1PB, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  West Sussex  >  Horsham
  • Phone Number: 01403 230 289

Price and Cuisine

  • Cuisine: Coffee Shop

Questions & Answers

Questions? Get answers from Costa Coffee staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?