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The Monkey Puzzle

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Leatherhead Road, | KT9 2NE, Chessington KT9 2NE, England
01372 744060
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Today
6:30 am - 11:30 pm
Open now
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Hours:
Sun 7:00 am - 10:30 pm
Mon - Sat 6:30 am - 11:30 pm

TripAdvisor Reviewer Highlights

Read all 265 reviews
Visitor rating
  • 64
    Excellent
  • 79
    Very good
  • 40
    Average
  • 29
    Poor
  • 53
    Terrible
Rating summary
  • Food
    3 of 5 stars
    Service
    3 of 5 stars
  • Value
    3 of 5 stars
    Atmosphere
    3 of 5 stars
Great Staff, food was okay, what you expect from a Beefeater

We stop here by chance have been to Chessington next door. Only just ready the 'poor' reviews and have a totally different view. We left Chessington at closing time and knew the place would be busy - it was. Service was quite slow, but people, get a grip, thousands of people have just left... read more

4 of 5 starsReviewed April 10, 2015
TheMrWobbly
,
East Sussex, United Kingdom
Good for:
  • Breakfast/Brunch
  • Reservations
  • Late Night
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265 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • German first
  • Any
English first
1 review
5 of 5 stars Reviewed April 17, 2015 NEW

My daughter and I dined at The Monkey Puzzle when visiting friends. We found all the team very friendly and they couldn't do enough for us. The food was fantastic, my steak was perfectly cooked, wouldn't expect anything less from a Beefeater. We look forward to visiting again soon.

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1 review
1 of 5 stars Reviewed April 15, 2015 NEW via mobile

We stayed 3 nights at the premiere Inn next door and we're a captive audience. Always fully booked so don't expect to walk in and get a table we saw loads of hotel guests who had previously payed turned away even though apparently empty tables. One night we waited an hour for our starter and another 30 mins for main.... More 

Was this review helpful? Yes
Haverfordwest, United Kingdom
Top Contributor
78 reviews 78 reviews
38 restaurant reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed April 15, 2015 NEW

We were staying next door in the premier inn so dined here for dinner on a Monday eve (not holidays) waited over 5 minutes for someone to come and see us (We arrived at 6.10 table booked for 6.30pm) when the lady arrived (place only had 2 tables dining at this point) I was told that the chef had just... More 

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East Sussex, United Kingdom
Contributor
15 reviews 15 reviews
5 restaurant reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 10, 2015

We stop here by chance have been to Chessington next door. Only just ready the 'poor' reviews and have a totally different view. We left Chessington at closing time and knew the place would be busy - it was. Service was quite slow, but people, get a grip, thousands of people have just left Chessington and some of them want... More 

Was this review helpful? Yes
Stoke on Trent
Top Contributor
80 reviews 80 reviews
21 restaurant reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed April 7, 2015

Having used this restaurant before, hotel is next door, we always choose to eat here. There is usually a party of 12 or more, we prebook the table times for evening meals. Harry behind the bar, Julie and her daughter Chelsea. Also Julies other daughter works there and these people make our stay really enjoyable. They are so friendly and... More 

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Bristol, United Kingdom
2 reviews
1 of 5 stars Reviewed March 28, 2015

Nine of us went out for a birthday celebration. The service was painfully slow and the staffing levels were very low. The food was edible, but not that good. A very long and drawn-out disappointing night!

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Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed March 25, 2015

Very poor service food terrible had to wait an hour and a half for a steak which i ordered medium rare and arrived charcoal table not cleared and pudding not even close to being on time the manager here is only a kid himself with teenagers running the bar avoid this place like the plague !!!!

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Bristol, United Kingdom
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 23, 2015

We stayed at the Safari hotel, but after seeing prices we booked this beefeater. This was within walking distance of the hotel with great staff and service. Food basic pub grub, but well priced and kept kids happy

Was this review helpful? Yes 1
chessington
2 reviews
2 of 5 stars Reviewed March 22, 2015

Along wait for the table ,await for food to arrive ,salmon very dry and potatoes burnt around the edges and top . No sirloin steak as per set meal so had Ribeye and paid the extra £2.49 No Eton mess ran out of strawberries ,so we had it without them Waitress was lovely she told the lady manager who could... More 

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Tolworth, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 restaurant reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 21, 2015

Breakfast was swimming in oil, service was awful and we received a bill rather than an apology. Currently have the cleaner hoovering around our table and 'recooked' food that is clearly the same food. After seeing recent reviews just now I clearly am just one in a line of unhappy guests and management need to take note of how awful... More 

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Restaurant Details

Location and Contact Information

  • Address: Leatherhead Road, | KT9 2NE, Chessington KT9 2NE, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Surrey  >  Chessington
  • Phone Number: 01372 744060
Open Hours
Sunday
7:00 am - 10:30 pm
Monday
6:30 am - 11:30 pm
Tuesday
6:30 am - 11:30 pm
Wednesday
6:30 am - 11:30 pm
Thursday
6:30 am - 11:30 pm
Friday
6:30 am - 11:30 pm
Saturday
6:30 am - 11:30 pm

Questions & Answers

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1 question
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Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?