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Max & Erma's

$$
American, Eclectic
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300 Monticello Ave. (City Hall Ave.) Mac Arthur Center, Mac Arthur Center, Norfolk, VA 23510
757 625 7771
Website
Today
11:00 am - 11:00 pm
Closed now
See all hours
Hours:
Sun - Thu 11:00 am - 11:00 pm
Fri - Sat 11:00 am - 12:00 am
Dining options: Dinner, Outdoor Seating

TripAdvisor Reviewer Highlights

Read all 38 reviews
Visitor rating
  • 10
    Excellent
  • 15
    Very good
  • 9
    Average
  • 3
    Poor
  • 1
    Terrible
Rating summary
  • Food
    3.5 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3.5 of 5 stars
Good chain restaurant, great for being in a hotel

Prices were not too bad - really reasonable, unexpected with a hotel restaurant. Menu had a lot of good-looking options. I had the chicken parmigiana, a new item and was really impressed. Service was quick, with a friendly bartender. I read previous review that the place was dark and dingy - I... read more

4 of 5 starsReviewed October 11, 2014
Cliff J
,
San Antonio, Texas
Good for:
  • Romantic
  • Families with children
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38 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Longwood, Florida
Level Contributor
106 reviews
74 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed June 3, 2015

Being inside a hotel that is part of the "Hilton" family, one would expect more. Maybe it was because the hotel was still undergoing renovations and so a crowd for breakfast was not expected - but this should be no reason to hold back. At 7 am the oatmeal looked and taste like it had been sitting for hours. Pancakes... More 

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1 review
1 of 5 stars Reviewed March 2, 2015

I'm a local and I've been to the Max and Erma's at MacArthur Mall a couple of times. Every single time I go there the food is mediocre and the service is UNBELIEVABLY slow. A friend and I alloted an hour and a half for lunch before a movie (in the same mall). We were the only table the bartender... More 

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Level Contributor
25 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed January 11, 2015

Looking for good food,, quaint setting, with a nice atmosphere. This place is it. We were headed to Yard House but it was a 1 hour wait and my last experience at the Yard House was not good. So we headed to downtown Norfolk and saw Max&Erma's. Something new for us. Parking was great. The food.........outstanding. The hot wings where... More 

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Riverview, Florida
Level Contributor
83 reviews
56 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed December 2, 2014

The garbage burger was really a good eat, a bit challenging to grip and bite it is so big but worth trying and they have a nice potato soup which can warm a body on a cold night. The burger did not leave room for dessert which was on display an quite tempting but I will save that for another... More 

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San Antonio, Texas
Level Contributor
82 reviews
49 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed October 11, 2014

Prices were not too bad - really reasonable, unexpected with a hotel restaurant. Menu had a lot of good-looking options. I had the chicken parmigiana, a new item and was really impressed. Service was quick, with a friendly bartender. I read previous review that the place was dark and dingy - I thought the opposite was true - very bright... More 

Was this review helpful? Yes
2 reviews
4 of 5 stars Reviewed September 10, 2014 via mobile

Every time I've eaten at Max and Erma's it's been a last minute decision and I haven't been disappointed yet! Great and fast service, with a very American menu! The atmosphere is average, not very sure what theme they are going for but seating is comfortable! The Tortilla Soup is my personal menu fav!

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Chesapeake, Virginia
Level Contributor
8 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 10, 2014

Recently went there with a goup of people --some from in town who had never eaten there and some from out of town. I knew that everyone could find something that would fit their palett.My favorite is the 3rd street salad and tortilla soup.... Fabulous as always. I ordered Nacho's for the table and they were a big success. Two... More 

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Tehachapi, California
Level Contributor
373 reviews
273 restaurant reviews
common_n_restaurant_reviews_1bd8 128 helpful votes
5 of 5 stars Reviewed June 9, 2014

Excellent, friendly staff. Food comes to the table hot, or cold and on time. Beer is the coldest, and best.

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Portsmouth
Level Contributor
22 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 15, 2014

I love the warm bread and fresh salads here. One of our favorites is the Laredo Steak, so tender it melts in your mouth. The third Street Chicken Salad is so good, portions are huge, you can get a half portion and still be full. Save room for cookies if you dare.

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Skaneateles, New York
Level Contributor
80 reviews
39 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed March 21, 2014

Max and Erma's was a great choice when visiting the downtown Norfolk area. It was within the mall which made it very nice to do a little shopping after. There was no wait to sit down. The service was out of this world, even though it was very busy. The food was nothing fancy, but it was great. There are... More 

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Additional Information about Max & Erma's

Address: 300 Monticello Ave. (City Hall Ave.) Mac Arthur Center, Mac Arthur Center, Norfolk, VA 23510
Phone Number: 757 625 7771
Location: United States  >  Virginia (VA)  >  Norfolk
Open Hours:
Sunday 11:00 am - 11:00 pm
Monday 11:00 am - 11:00 pm
Tuesday 11:00 am - 11:00 pm
Wednesday 11:00 am - 11:00 pm
Thursday 11:00 am - 11:00 pm
Friday 11:00 am - 12:00 am
Saturday 11:00 am - 12:00 am
Average Prices: USD 20
Cuisine: American, Eclectic

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Restaurant Details

Location and Contact Information

  • Address: 300 Monticello Ave. (City Hall Ave.) Mac Arthur Center, Mac Arthur Center, Norfolk, VA 23510
  • Location: United States  >  Virginia (VA)  >  Norfolk
  • Phone Number: 757 625 7771

Price and Cuisine

  • Average Prices: USD 20
  • Cuisine: American, Eclectic

Restaurant Characteristics

  • Good for: Romantic, Families with children
Open Hours
Sunday
11:00 am - 11:00 pm
Monday
11:00 am - 11:00 pm
Tuesday
11:00 am - 11:00 pm
Wednesday
11:00 am - 11:00 pm
Thursday
11:00 am - 11:00 pm
Friday
11:00 am - 12:00 am
Saturday
11:00 am - 12:00 am

Questions & Answers

Questions? Get answers from Max & Erma's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?