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Rick's Cheese Steak Shop

Certificate of Excellence
$
Hamburgers, Family Fare, Chicken Wings, Sandwiches
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12842-B Jefferson Avenue, Newport News, VA 23608-3031
757-968-5595
Website
Today
11:00 am - 9:00 pm
Open now
See all hours
Hours:
Sun 11:00 am - 8:00 pm
Mon - Thu 11:00 am - 9:00 pm
Fri - Sat 11:00 am - 10:00 pm
Dining options: Lunch
Description: 757-968-5595

TripAdvisor Reviewer Highlights

Read all 62 reviews
Visitor rating
  • 36
    Excellent
  • 17
    Very good
  • 4
    Average
  • 3
    Poor
  • 2
    Terrible
Rating summary
  • Food
    4.5 of 5 stars
    Service
    4 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4 of 5 stars
Most recent review
Great Find.

Not a fancy place. Excellent cheese steak. Instead of going to Phildelphia go to Rick's. So good. Big enough to split.

4 of 5 starsReviewed March 3, 2015
scarletman1972
,
Virginia
Good for:
  • Lunch
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62 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Virginia
Top Contributor
166 reviews 166 reviews
81 restaurant reviews
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed March 3, 2015 NEW

Not a fancy place. Excellent cheese steak. Instead of going to Phildelphia go to Rick's. So good. Big enough to split.

Was this review helpful? Yes
Newport News, Virginia
1 review
1 of 5 stars Reviewed March 1, 2015 NEW

I had horrible customer service and an overall frustrating experience this evening.. I called in and was put on hold for 10 minutes. While on hold, I had my girlfriend call in from a different number, and her call was immediately taken with no problem. Why was it that her call seemed more important than mine to the employees? I... More 

Was this review helpful? Yes
Newport News, Virginia
2 reviews
4 of 5 stars Reviewed January 31, 2015

I live in the richneck area of Denbigh and Rick's is the bomb...I usually order the reuben/pastrami sandwich but it look like he has slacked up on the meat...I will continue to go to rick's cheesesteak shop....Customer Service is awesome....Don't go anywhere....

Was this review helpful? Yes
Newport News, Virginia, United States
1 review
3 of 5 stars Reviewed December 20, 2014

I placed an order over the phone.I asked for the total since it was three people from the shipyard ordering.The girl said she could not give me a total.So I went online to check their prices.I had a total of $31.80. When I got there she says $40.00. I had her give me a menu to check the prices.The MARYLAND... More 

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
7 restaurant reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 28, 2014

Are you kidding, this is the best cheesesteak I've had south of Philly! They put the right amount of meat and cheese "wit" onions! Hands down a place I need to visit again. Why is 58 miles from me!!!????

Was this review helpful? Yes
Contributor
19 reviews 19 reviews
18 restaurant reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 31, 2014

I finally made it to Rick's and was not disappointed!!!! I had the Cheese Steak with provolone and bacon with a side of chili cheese fries. Needless to say I did not finish the fries when the massive cheesesteak arrived, and it was the small!!! I was very pleased!!! Yes I would recommend this place. Customer service was great and... More 

Was this review helpful? Yes
Newport News, Virginia
Contributor
13 reviews 13 reviews
8 restaurant reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 27, 2014

WHEN i WENT ONLINE THE MENU TRIED TO SELL ME SOMETHING. SO I call the number and a young lady asks me which rest. I am calling..I asked where was she...she said MERCURY AND MAIN I told her I am calling the one near Randolf Road and she said thats where she is. he puts me on hold comes back... More 

Was this review helpful? Yes
Lenox Dale, Massachusetts
Top Contributor
167 reviews 167 reviews
100 restaurant reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed October 9, 2014

If you leave Rick's hungry it is your fault. The helpings are significant. Their service could be better, but the food makes up for it.

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 6, 2014

I have never eaten at this restaurant but had heard awesome things according to reviews. So I called to place an order and after several rings a young lady answered and immediately asked if I would hold. I had no problem waiting. I just didn't expect to be forgotten about. So over 7 and half minutes ( not an exaggeration... More 

Was this review helpful? Yes 1
Richmond, Virginia
Top Contributor
307 reviews 307 reviews
206 restaurant reviews
262 helpful votes 262 helpful votes
3 of 5 stars Reviewed October 6, 2014

My family and I ate at Rick’s on Saturday, October 4, 2014 around 1:30pm – after we attended the Newport News Festival. I had the Italian steak sandwich, my wife had the regular steak and cheese and my daughter had the chicken finger meal. My sandwich was very good with lots of pepperoni and a very flavorful red sauce. My... More 

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Restaurant Details

Location and Contact Information

  • Address: 12842-B Jefferson Avenue, Newport News, VA 23608-3031
  • Location: United States  >  Virginia (VA)  >  Newport News
  • Phone Number: 757-968-5595

Price and Cuisine

  • Average Prices: USD 5 - 10
  • Cuisine: Hamburgers, Family Fare, Chicken Wings, Sandwiches

Description

757-968-5595
Open Hours
Sunday
11:00 am - 8:00 pm
Monday
11:00 am - 9:00 pm
Tuesday
11:00 am - 9:00 pm
Wednesday
11:00 am - 9:00 pm
Thursday
11:00 am - 9:00 pm
Friday
11:00 am - 10:00 pm
Saturday
11:00 am - 10:00 pm

Questions & Answers

Questions? Get answers from Rick's Cheese Steak Shop staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?